Route access
You could not sign in, begin or continue through the free Companies House route or another selected route.
A Companies House identity-verification journey can stop or become unclear at several different stages. You may have been unable to begin a route, encountered a problem with identity evidence or checks, completed verification without receiving your Personal Code, or received the code but been unable to connect it to a company role.
These are different professional problems. An unsuccessful or incomplete attempt does not automatically mean that Companies House has formally rejected you, that you must verify again, or that paid support is required. The appropriate remedy depends on the stage that remains unresolved.
The available identity evidence, device, route eligibility or access method may need to be reconsidered.
Check whether the document is permitted for the route, current under the applicable rules, readable and not cancelled or replaced.
Establish which check was inconclusive before repeating the same submission or selecting another eligible route.
Differences involving names, former names, date of birth, address history or other particulars may require explanation, evidence or a separate record correction.
The individual may need different or additional permitted evidence before an Authorised Corporate Service Provider can reach the required satisfaction decision.
Check the email address used during verification, the appropriate Companies House account and the route through which verification was completed.
The code, date of birth or information submitted during verification may need to be checked. This is a reconciliation problem, not automatically a new identity-verification requirement.
Identity verification and Companies House issuing the Personal Code do not automatically connect the individual to every director or person with significant control role.
Incorporation, director appointment, a Confirmation Statement or another filing remains a separate corporate event.
If verification, Personal Code receipt and every applicable role-related step are complete, another verification or professional service may not be necessary.
The free GOV.UK One Login route remains a legitimate option where it is available and suitable. An unsuccessful attempt does not by itself establish that an Authorised Corporate Service Provider route is required.
Coddan-supported diagnosis or verification is optional. Where a new Coddan-supported verification is selected and suitable, technology performs the applicable identity and document checks. Coddan CPM Limited reviews the resulting information, determines whether it is satisfied that the Companies House standard has been met and, following a successful outcome, submits the required notification.
Current Companies House guidance provides more than one evidence-checking option for ACSPs generally. Coddan's supported technology route should not be interpreted as the only route available under that guidance.
Coddan CPM Limited is registered with Companies House as an Authorised Corporate Service Provider, also known as a Companies House authorised agent, and is separately supervised by HMRC for anti-money-laundering purposes.
ACSP registration and anti-money-laundering supervision are separate matters. Neither amounts to government endorsement of Coddan's services or outcomes. Companies House identity verification is also distinct from anti-money laundering, know-your-customer and customer-due-diligence work.
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Identity-verification reconciliation
An identity-verification journey can stop at several different stages. You may have been unable to use the chosen route, the evidence may not have completed a check, an Authorised Corporate Service Provider (ACSP) may have been unable to become satisfied, or verification may have succeeded while a later Personal Code, role-linkage or company-filing step remains unresolved.
The appropriate response depends on identifying that stage. An incomplete or unsuccessful attempt does not automatically mean that Companies House formally rejected you, that you must verify again, or that paid professional support is required.
Use the following distinctions before selecting a remedy:
You could not sign in, begin or continue through the free Companies House route or another selected route.
The available document or evidence was not suitable for the route or circumstances.
The document could not be read, authenticated or accepted for the applicable check.
The identity, facial or real-person check did not complete satisfactorily.
The ACSP could not become satisfied that the Companies House standard had been met.
Verification succeeded, but the Personal Code, record connection, role linkage or corporate event remains unresolved.
The Companies House service using GOV.UK One Login is a legitimate, free route. Depending on the answers provided, it may direct an individual to an app, security questions or an applicable Post Office process.
If you could not begin or continue, distinguish a sign-in or device problem from evidence ineligibility. Review the result or instruction shown by the service and use the official support route relevant to that stage. An unsuccessful attempt through GOV.UK One Login does not by itself mean that an ACSP must be used.
Evidence rules depend on the route. A document that establishes identity in one context may not be accepted by a particular digital journey or may require additional evidence under the Companies House standard.
If your present evidence cannot support the selected route, the appropriate outcome may be different evidence or another applicable route—not repetition of the same attempt.
An overseas director has a valid passport, but the passport contains the full legal name while the Companies House record contains a shortened version. The home address has also changed since the director was appointed.
The differences do not, by themselves, establish that the identity is false or that Companies House has formally rejected the individual.
Identify whether the verification evidence itself is inconsistent, whether a former or shortened name needs to be evidenced, and whether a separate Companies House record requires correction.
This is an illustrative reconciliation example, not a promise that every overseas case follows the same route or reaches a particular outcome.
A document-checking problem is different from a decision that the person cannot be verified. Establish what prevented the check from completing.
The remedy should address the identified problem: recapture eligible evidence correctly, obtain an acceptable document, or select another applicable route.
A document may be readable while a separate identity or real-person check remains incomplete. Possible causes can include an unclear facial image, difficulty completing a real-person step, a mismatch between the person and the document photograph, or insufficient evidence of the identity’s activity.
Record the stage and any message presented. Changing documents or routes without understanding the failed check may reproduce the same problem. If accessibility, technology or route eligibility is the issue, use the appropriate support or alternative route rather than assuming the identity itself has been rejected.
Compare the information used for verification with the relevant identity evidence and Companies House record. Common reconciliation points include:
An ACSP must decide whether it is satisfied that the person is who they claim to be and that the Companies House identity-verification standard has been met. An incomplete technology result, insufficient evidence and the ACSP’s final satisfaction decision are distinct matters.
Within the Coddan-supported route described on this site, verification technology performs the applicable identity and document checks. Coddan reviews the resulting information and evidence and determines whether it can be satisfied that the standard has been met. If satisfied, Coddan completes the applicable notification to Companies House. The technology does not transfer Coddan’s professional responsibility to the platform.
If Coddan or another ACSP cannot become satisfied, the individual may need to provide different or additional evidence or use another applicable route. It does not automatically establish that the individual can never be verified.
An ACSP must retain the evidence, information and records of the checks it completed, including records of failed verification attempts, for the period required by current Companies House guidance. The current standard specifies seven years.
Record retention does not convert every incomplete attempt into a public rejection or a permanent finding against the individual. If the evidence was insufficient, the individual remains responsible for obtaining evidence capable of proving their identity.
This Companies House recordkeeping responsibility is separate from any AML, KYC or customer-due-diligence records that may apply in a different professional relationship.
Regulatory information checked against official Companies House guidance on 11 September 2026.
The free Companies House route remains legitimate. Coddan-supported diagnosis or verification is optional where selected, suitable and professionally relevant. Support being available does not mean support is required, and professional support cannot guarantee verification or a connected filing outcome.
Successful identity verification and delivery or retrieval of the Companies House Personal Code are separate stages. Companies House issues the code; Coddan does not create or issue it.
Sign in to Companies House using the same email address used for verification and check “Manage account”. Also check the relevant email account and its spam or junk folder.
Companies House sends the code to the email address supplied by the ACSP. Check that address and its spam or junk folder. If the code is missing, contact the ACSP to confirm which address was supplied and follow the current Companies House process.
A missing code does not necessarily mean verification failed. Diagnose delivery or account access before repeating identity verification.
Receiving a Personal Code confirms that Companies House has issued the individual identifier following successful verification. It does not itself complete the connection to every director or PSC record.
Check separately whether:
Do not obtain a new identity verification merely because the code cannot be connected until these points have been checked.
The correction route depends on where the incorrect information originated.
If a date of birth or other registered particular is incorrect, identify the filing that introduced it and use the applicable correction or replacement process.
If the ACSP supplied incorrect information during notification, contact that ACSP so the appropriate correction can be addressed.
If the evidence contains an actual error, use the issuing authority’s process. Do not alter or manipulate the document image.
A correction to one source does not automatically amend every company appointment or PSC record. Confirm the scope of the correction before assuming the problem has been resolved everywhere.
An individual successfully verifies and receives one Personal Code. The individual is both a director and a PSC of the same company. The code works for the director-related process, but the PSC requirement still appears unresolved.
The identity does not necessarily need to be verified again. One Personal Code can be used for the individual’s relevant roles, but each applicable role must be connected through its proper process.
Confirm the director step and the PSC step separately. Completion for one role does not automatically complete the other.
This example illustrates role separation. The applicable dates depend on the company and the individual’s circumstances.
Identity verification establishes the individual’s verified identity. Companies House then issues the Personal Code. The code must subsequently be used through the process applicable to the individual’s role.
An existing director provides the Personal Code through the applicable Confirmation Statement process for each company. A new director provides it through the applicable incorporation or appointment process.
A PSC uses the applicable PSC service to provide the Personal Code and verification statement during the role-dependent 14-day period.
A person who is both director and PSC must address the two roles separately. Failure at a role-linkage stage is not automatically a failure of identity verification.
There is no single November 2026 deadline that applies uniformly to every director, PSC or company. The relevant point depends on the role and circumstances.
Requirements announced for people who file, limited partnerships, corporate directors, corporate LLP members or officers of corporate PSCs must not be treated as commenced until the applicable official requirement is brought into force.
Successful identity verification does not automatically incorporate a company, appoint a director, link every role, file a Confirmation Statement or correct an existing company record.
After the verification and Personal Code stages, determine whether the outstanding job is:
Route the Participant to that corporate-event destination rather than presenting another identity-verification attempt as the remedy.
Overseas residence does not itself prove that a verification problem is complex or that a paid route is required. The material question is whether the available evidence, personal information and selected route can satisfy the applicable requirements.
A specialist destination may be appropriate where the unresolved job concerns international document eligibility, transliteration, former names, protected information, the records of an overseas company registered in the UK, or another circumstance outside this page’s reconciliation role.
Move to that specialist destination only after identifying the issue. Do not transfer a simple missing-code or record-entry problem into a broader international service.
Nothing Further Required is a legitimate outcome where:
Use the practical preparation page if identity verification itself has not yet been completed and you need to understand the information, evidence and route.
Use the supporting explanation if you need to understand Coddan’s technology-based checks, ACSP review and service boundary before deciding whether support is appropriate.
Use the dedicated official guidance where verification is complete and the remaining issue concerns finding, saving or using the Personal Code.
Use the broad identity-verification entrance where you are uncertain which specialist professional destination applies.
This page separates Companies House identity verification from AML, KYC and customer due diligence. Those processes may use some of the same information, but they serve different legal and professional purposes.