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Coddan CPM Ltd. – Company Registration Agent in the UK

Empowering Directors and PSCs: Overcoming Identity Verification Challenges with Companies House. Unlocking Opportunities: A Director’s Guide to Mastering Identity Verification with Companies House

Step 1
Data and Information Gathering
Step 2
Document Collection
Step 3
Verification of Authenticity
Step 4
Confirmation of Identity and Ownership
Step 5
Record Keeping
Step 6
Submission and Code Delivery
Companies Registry's e-Services Portal Identity Verification Resolving Identity Verification Issues with Companies House: Key Insights for Directors and PSCs

IDENTIFY THE FAILED STAGE

Identify what did not work before choosing how to resolve it

A Companies House identity-verification journey can stop or become unclear at several different stages. You may have been unable to begin a route, encountered a problem with identity evidence or checks, completed verification without receiving your Personal Code, or received the code but been unable to connect it to a company role.

These are different professional problems. An unsuccessful or incomplete attempt does not automatically mean that Companies House has formally rejected you, that you must verify again, or that paid support is required. The appropriate remedy depends on the stage that remains unresolved.

First identify the stage that did not complete

Unable to begin or use the selected route

The available identity evidence, device, route eligibility or access method may need to be reconsidered.

Evidence could not be accepted or read

Check whether the document is permitted for the route, current under the applicable rules, readable and not cancelled or replaced.

An identity or facial-matching check did not complete

Establish which check was inconclusive before repeating the same submission or selecting another eligible route.

Personal information appears inconsistent

Differences involving names, former names, date of birth, address history or other particulars may require explanation, evidence or a separate record correction.

An ACSP could not become satisfied

The individual may need different or additional permitted evidence before an Authorised Corporate Service Provider can reach the required satisfaction decision.

A later-stage problem may not require verification again

Verification succeeded but the Personal Code was not received

Check the email address used during verification, the appropriate Companies House account and the route through which verification was completed.

The code cannot be connected to a Companies House record

The code, date of birth or information submitted during verification may need to be checked. This is a reconciliation problem, not automatically a new identity-verification requirement.

Director or PSC role linkage remains

Identity verification and Companies House issuing the Personal Code do not automatically connect the individual to every director or person with significant control role.

A company event remains

Incorporation, director appointment, a Confirmation Statement or another filing remains a separate corporate event.

Nothing Further Required

If verification, Personal Code receipt and every applicable role-related step are complete, another verification or professional service may not be necessary.

Choose a remedy only after the problem has been classified

The free GOV.UK One Login route remains a legitimate option where it is available and suitable. An unsuccessful attempt does not by itself establish that an Authorised Corporate Service Provider route is required.

Coddan-supported diagnosis or verification is optional. Where a new Coddan-supported verification is selected and suitable, technology performs the applicable identity and document checks. Coddan CPM Limited reviews the resulting information, determines whether it is satisfied that the Companies House standard has been met and, following a successful outcome, submits the required notification.

Current Companies House guidance provides more than one evidence-checking option for ACSPs generally. Coddan's supported technology route should not be interpreted as the only route available under that guidance.

Coddan CPM Limited is registered with Companies House as an Authorised Corporate Service Provider, also known as a Companies House authorised agent, and is separately supervised by HMRC for anti-money-laundering purposes.

ACSP registration and anti-money-laundering supervision are separate matters. Neither amounts to government endorsement of Coddan's services or outcomes. Companies House identity verification is also distinct from anti-money laundering, know-your-customer and customer-due-diligence work.


Start Your Business Today: Fast Formation Services to Meet All Compliance Standards

Part 1: One-Time Identity Verification for Companies House. Creating a Secure Future: Embracing One-Time Identity Verification for Companies House

Bypass the Bottlenecks: Guaranteed ID Verification for Companies House. Done-for-You IDV: Eliminate Digital Rejections and Compliance Blocks.
£40.00
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IdentityGuard Pro™

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Buy Now Identity Verification Bundle – Companies House Verification for £40. Essential: For minor document updates. Advised for
If your identity verification has stalled, been flagged, or you're unsure where things currently stand with Companies House, Coddan CPM's Identity Verification Bundle offers a clear, regulated way to get it resolved properly. Designed for directors, Persons with Significant Control (PSCs), and overseas entrepreneurs, our Authorised Corporate Service Provider (ACSP) status means we can verify your identity directly and correctly, the first time. The process is fully online and typically takes just a few minutes to begin. Using secure Identity Document Validation Technology (IDVT) combined with professional compliance oversight, we verify your identity accurately while protecting your personal information throughout.

Whether you're forming a new UK company, accepting a director appointment, or correcting an existing corporate record, our service helps you put things right efficiently and with confidence. We support both UK residents and international applicants, providing practical guidance where documentation or prior issues have made verification more complex. Our experienced team helps ensure your verification is completed correctly this time, closing the issue properly. For just £40, the Identity Verification Bundle delivers a secure, professionally managed route back to compliance. Fast Verification. Issue Resolved. Trusted ACSP Expertise.



£65.00
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RapidVerify Pro™

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Buy Now Fast-Track Expert ID Verification™ – Priority Companies House Compliance for £65. Fast-Track: For urgent re-submission. Suggested for
If you need a verification issue resolved quickly, Coddan CPM's Fast-Track Expert ID Verification™ provides a priority pathway for directors, Persons with Significant Control (PSCs), LLP members, and business owners who can't afford further delay. As a regulated Authorised Corporate Service Provider (ACSP), we combine advanced Identity Document Validation Technology (IDVT) with experienced compliance specialists who personally review every application — identifying and correcting issues that may have caused a prior delay or rejection. This human-led approach minimises further setbacks while ensuring your verification is handled securely and properly this time. Available to both UK residents and overseas entrepreneurs.

Simply provide your identity documents and proof of address via our secure verification portal, and our compliance team will handle your case from submission to completion, with particular attention to resolving any outstanding issues. Where documentation is complete and no additional verification is required, most applications are processed within one business day. If further information is needed, our team will contact you promptly to help keep things moving toward resolution. Whether incorporating a UK company, accepting a director appointment, or correcting an existing record, Fast-Track Expert ID Verification™ delivers a fast, properly handled route back to compliance. Priority Processing. Issue Resolved. Trusted ACSP Verification.



£125.00
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VerifyFlex Solutions™

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Buy Now Expert Identity Verification™ – Two Professional Verification Pathways for £125. Expert: For Registry-Locked or complex rejection cases. Endorsed for
If a previous verification attempt didn't go smoothly, or your documentation doesn't fit a standard digital check, Coddan CPM's Expert Identity Verification™ offers two professionally managed pathways built to get you properly verified this time. Our Fast-Track Digital Verification uses secure Identity Document Validation Technology (IDVT) to verify eligible biometric identity documents quickly and efficiently — but where that route has already failed or isn't suitable, our Expert Manual Verification provides a more thorough alternative designed specifically for harder cases.

Conducted by trained compliance specialists under our regulated Authorised Corporate Service Provider (ACSP) framework, this route accommodates a broader range of supporting documentation, including combinations of government-issued photo identification and acceptable proof of address, with every application reviewed individually to identify and resolve whatever caused difficulty previously. Verification records are retained securely in accordance with applicable legal and regulatory requirements. Both pathways are designed to satisfy Companies House identity verification requirements and support the issue of an individual's Companies House personal code, subject to successful verification. Digital Where Possible. Expert Where Necessary. Resolved Properly, Every Time.



£220.00
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FlexiVerify Option™

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Buy Now FlexiVerify Option™ – Expert Manual Identity Verification for £220. FlexiVerify: For a full, managed White-Glove audit. Proposed for
If automated biometric verification has already failed, or simply isn't suitable for your situation, Coddan CPM's FlexiVerify Option™ offers a professionally managed alternative built specifically to resolve harder verification cases for UK and overseas clients, under our regulated Authorised Corporate Service Provider (ACSP) framework. Our Fast-Track Digital Verification uses secure Identity Document Validation Technology (IDVT) to verify eligible biometric identity documents quickly and efficiently — but where that route has already proven unworkable, FlexiVerify Option™ provides expert manual verification conducted by experienced compliance professionals who can identify and resolve the underlying issue.

Our manual verification process supports a wider range of acceptable identity evidence, including government-issued photo identification and supporting proof of address, subject to applicable regulatory requirements. Documents can be submitted remotely through our secure portal or presented in person where appropriate, with each application assessed individually rather than relying solely on automated decision-making that may have caused difficulty before. As a regulated ACSP, we maintain secure verification records in accordance with applicable legal and anti-money laundering record-keeping requirements, providing a complete audit trail throughout. Whether an overseas entrepreneur, company director, or Person with Significant Control (PSC), FlexiVerify Option™ gets stalled cases properly resolved. Flexible Verification. Human Expertise. Resolved, Properly This Time.





Incorporate with Confidence: Securing the Future of Your Business through Compliance.

Part 2: Annual Compliance Suits. Building a Safer Future: How Robust ID Verification Can Shield Against Compliance Challenges

Overcome rejection fears and meet urgent deadlines with our tailored solutions for busy directors. Get the support you need today!
£99.00
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VerifiGuard Suite™

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Buy Now Professional Attestation™ ACSP Identity Verification Suite. Proactive Governance Market-Leader Compliance Gateway.
Do you have a non-UK passport?
Have you been rejected by the GOV.UK app?
Do you hold roles in multiple companies?
If you answered YES to any of these, don't use the government portal. Use the Coddan Compliance Gateway. If standard verification routes haven't worked for you, Coddan CPM's Professional Attestation™ ACSP Identity Verification Suite is designed specifically to resolve the more complex cases — for directors, Persons with Significant Control (PSCs), LLP members, and international entrepreneurs who need more than a standard document check. As a regulated Authorised Corporate Service Provider (ACSP), we combine secure Identity Document Validation Technology (IDVT) with experienced compliance professionals who review each application for accuracy, consistency, and regulatory compliance. Choose between our Standard Verification Service or a priority Fast-Track option for time-sensitive matters.

Where automated verification cannot be completed — including cases the GOV.UK app has already rejected — your application is escalated to an experienced compliance specialist for manual assessment and guidance. We work with you to identify exactly what went wrong previously and resolve it properly, minimising further delay. The package includes a 12-month Compliance Calendar with reminder notifications, encrypted document management, secure verification record retention, role mapping for directors and PSCs, and a comprehensive audit file for future compliance reviews. Professional Attestation™ exists for cases the standard process couldn't handle. Premium Verification. Issue Resolved. Built for Complex Cases.



£299.00
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IntlBoard Suite™

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Buy Now The International Board Compliance Suite. Integrated Governance, Professional Verification, UK Address + Mail Management + Compliance Monitoring for £299 (annual fee).
Premium Governance & Identity Verification for Global Directors. If managing UK compliance from overseas has already led to a missed notice, a verification issue, or general uncertainty about your standing, Coddan CPM's International Board™ Compliance Suite resolves that gap for good. Designed for international directors, overseas entrepreneurs, and multinational business owners who need a trusted UK compliance partner, the suite combines our professionally managed Identity Verification Package with comprehensive governance support, delivered through our regulated Authorised Corporate Service Provider (ACSP) framework. Using secure Identity Document Validation Technology (IDVT) alongside expert compliance review, we help directors resolve outstanding requirements and stay compliant going forward.

Your package includes a prestigious UK-registered office address, secure digital handling of statutory correspondence, encrypted document collection, verification record management, and ongoing compliance monitoring — closing the gap that caused issues before. Official mail is digitised promptly and routed securely, so nothing important is missed again, wherever you are in the world. To support long-term governance, the suite also provides compliance reminders, director and PSC record monitoring, role mapping support, and a comprehensive audit file that assists with regulatory reviews, banking due diligence, and AML enquiries. Whether your board operates across multiple jurisdictions or you manage your UK company remotely, this suite prevents the issue from recurring. End-to-End Compliance, Issues Resolved for Good.



£499.00
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OverseasEnterp. Suite™

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Buy Now Presenting the highly desired and all-encompassing Overseas Enterprise Suite: £499 + VAT (Annual Fee).
This one-time annual charge keeps you compliant with HMRC and Companies House. Ensure complete UK Compliance & Governance for International Businesses. The Overseas Enterprise Suite™ is Coddan CPM's premier compliance solution designed for international entrepreneurs, overseas directors, and multinational firms establishing or managing a UK company. Delivered through our regulated Authorised Corporate Service Provider (ACSP) and Trust or Company Service Provider (TCSP) framework, this suite merges identity verification, governance support, and ongoing statutory administration into a single, professionally managed service. The package features our Expert Identity Verification™ service for directors and Persons with Significant Control (PSCs), assisting eligible individuals in fulfilling Companies House identity verification requirements through secure digital verification, supported by experienced compliance professionals.

To bolster your UK corporate presence, the suite also includes a registered office address, director and PSC service addresses (where applicable), secure digital management of statutory correspondence, and cloud-based access to your vital corporate records. Our governance team manages your annual Confirmation Statement (CS01), tracks essential Companies House compliance obligations, and ensures accurate statutory records are maintained in accordance with the Companies Act 2006 and the evolving Economic Crime and Corporate Transparency Act (ECCTA) framework. A dedicated Compliance Concierge is available to provide responsive support for governance and procedural questions throughout the year. Designed for businesses with international ownership or multi-jurisdictional boards, the Overseas Enterprise Suite™ offers the professional infrastructure, regulatory oversight, and administrative continuity required for effective long-term corporate governance. Full-Cycle Governance for Overseas-Owned Companies.



£699.00
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“LaunchShield Pro”

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Designed for ambitious founders, international entrepreneurs, and high-growth companies, the Enterprise Identity Verification Suite™ merges premium company formation with institutional-grade governance and compliance support. Offered through Coddan CPM's regulated Authorised Corporate Service Provider (ACSP) and Trust or Company Service Provider (TCSP) framework, this package equips you with the essential infrastructure to confidently establish and manage a UK company. The suite includes our Expert Identity Verification™ service for directors and Persons with Significant Control (PSCs), integrating secure Identity Document Validation Technology (IDVT) with professional ACSP oversight. Where automated verification is not appropriate, our compliance specialists provide manual verification assistance, helping to resolve documentation issues and maintain progress through the Companies House verification process.

Alongside incorporation, the package features tailored share capital structuring, a prestigious registered office in Central London, director and PSC service addresses (where applicable), secure digital mail management, and ongoing coordination of statutory filings, including Confirmation Statements (CS01) and updates to Companies House records. We also maintain verification records, assist with Companies House Personal Code management, monitor corporate record consistency, and provide documentation that can aid in bank onboarding and broader due diligence requirements. The Enterprise Identity Verification Suite™ offers more than compliance—it establishes a professionally managed governance framework that supports operational continuity, regulatory confidence, and long-term business growth. Premium Formation. Expert Verification. Institutional Governance.





Identity-verification reconciliation

Start with the outcome that did not work

An identity-verification journey can stop at several different stages. You may have been unable to use the chosen route, the evidence may not have completed a check, an Authorised Corporate Service Provider (ACSP) may have been unable to become satisfied, or verification may have succeeded while a later Personal Code, role-linkage or company-filing step remains unresolved.

The appropriate response depends on identifying that stage. An incomplete or unsuccessful attempt does not automatically mean that Companies House formally rejected you, that you must verify again, or that paid professional support is required.

First control: preserve any result message, note which route you used and identify the last step that completed. Do not repeatedly submit the same information before establishing what prevented progress.

Move from an uncertain outcome to a defined professional job

Use the following distinctions before selecting a remedy:

Route access

You could not sign in, begin or continue through the free Companies House route or another selected route.

Evidence eligibility

The available document or evidence was not suitable for the route or circumstances.

Document validation

The document could not be read, authenticated or accepted for the applicable check.

Identity matching

The identity, facial or real-person check did not complete satisfactorily.

ACSP decision

The ACSP could not become satisfied that the Companies House standard had been met.

Later-stage problem

Verification succeeded, but the Personal Code, record connection, role linkage or corporate event remains unresolved.

If you could not begin or complete the free Companies House route

The Companies House service using GOV.UK One Login is a legitimate, free route. Depending on the answers provided, it may direct an individual to an app, security questions or an applicable Post Office process.

If you could not begin or continue, distinguish a sign-in or device problem from evidence ineligibility. Review the result or instruction shown by the service and use the official support route relevant to that stage. An unsuccessful attempt through GOV.UK One Login does not by itself mean that an ACSP must be used.

Check whether the evidence was eligible for the selected route

Evidence rules depend on the route. A document that establishes identity in one context may not be accepted by a particular digital journey or may require additional evidence under the Companies House standard.

  • Confirm that the document type and country of issue are accepted for the chosen route.
  • Use the original document where the route requires it.
  • Check whether the document has expired, been cancelled or been replaced.
  • Confirm that names, date of birth and other material particulars can be reconciled with the information supplied.
  • Do not alter an image or conceal document information needed for the applicable check.

If your present evidence cannot support the selected route, the appropriate outcome may be different evidence or another applicable route—not repetition of the same attempt.

Example: an overseas individual with conflicting personal details

An overseas director has a valid passport, but the passport contains the full legal name while the Companies House record contains a shortened version. The home address has also changed since the director was appointed.

What this does not establish

The differences do not, by themselves, establish that the identity is false or that Companies House has formally rejected the individual.

What must be established

Identify whether the verification evidence itself is inconsistent, whether a former or shortened name needs to be evidenced, and whether a separate Companies House record requires correction.

This is an illustrative reconciliation example, not a promise that every overseas case follows the same route or reaches a particular outcome.

If the document could not be read or validated

A document-checking problem is different from a decision that the person cannot be verified. Establish what prevented the check from completing.

Image or capture problem

  • The whole document was not visible.
  • Glare, blur, shadow or low resolution obscured information.
  • The photograph or security features could not be assessed.

Document-status problem

  • The evidence was expired where current evidence was required.
  • The document had been cancelled or replaced.
  • The document type was not eligible for the selected method.

The remedy should address the identified problem: recapture eligible evidence correctly, obtain an acceptable document, or select another applicable route.

If the identity or facial-matching check did not complete

A document may be readable while a separate identity or real-person check remains incomplete. Possible causes can include an unclear facial image, difficulty completing a real-person step, a mismatch between the person and the document photograph, or insufficient evidence of the identity’s activity.

Record the stage and any message presented. Changing documents or routes without understanding the failed check may reproduce the same problem. If accessibility, technology or route eligibility is the issue, use the appropriate support or alternative route rather than assuming the identity itself has been rejected.

If names, dates of birth or addresses do not agree

Locate the inconsistency before changing any record

Compare the information used for verification with the relevant identity evidence and Companies House record. Common reconciliation points include:

  • full legal names, former names, shortened names and transliteration;
  • day, month and year of birth;
  • current home address and the required address history;
  • different address formats used across jurisdictions; and
  • information previously supplied by an ACSP or in a company filing.
Do not change an accurate identity document merely to imitate an inaccurate company record. Establish which source is incorrect and use the process applicable to that record.

If an ACSP could not become satisfied

An ACSP must decide whether it is satisfied that the person is who they claim to be and that the Companies House identity-verification standard has been met. An incomplete technology result, insufficient evidence and the ACSP’s final satisfaction decision are distinct matters.

Within the Coddan-supported route described on this site, verification technology performs the applicable identity and document checks. Coddan reviews the resulting information and evidence and determines whether it can be satisfied that the standard has been met. If satisfied, Coddan completes the applicable notification to Companies House. The technology does not transfer Coddan’s professional responsibility to the platform.

If Coddan or another ACSP cannot become satisfied, the individual may need to provide different or additional evidence or use another applicable route. It does not automatically establish that the individual can never be verified.

Companies House guidance permits ACSPs generally to use applicable technology or appropriately trained people to perform evidence checks. This page describes Coddan’s supported technology-based route; it does not redefine the options available to ACSPs generally.

What an ACSP must record after an unsuccessful attempt

An ACSP must retain the evidence, information and records of the checks it completed, including records of failed verification attempts, for the period required by current Companies House guidance. The current standard specifies seven years.

Record retention does not convert every incomplete attempt into a public rejection or a permanent finding against the individual. If the evidence was insufficient, the individual remains responsible for obtaining evidence capable of proving their identity.

This Companies House recordkeeping responsibility is separate from any AML, KYC or customer-due-diligence records that may apply in a different professional relationship.

Regulatory information checked against official Companies House guidance on 11 September 2026.

Decide whether to retry, change route or obtain different evidence

Select the response supported by the diagnosis

  1. Retry the same route only where a correctable capture, connection or input problem has been identified.
  2. Use different evidence where the original document was unsuitable, unreadable, expired, cancelled, replaced or insufficient.
  3. Choose another applicable route where route eligibility—not the person’s identity—is the obstacle.
  4. Correct the responsible record where an inaccurate Companies House entry or ACSP-supplied detail prevents matching.
  5. Seek support where diagnosis or reconciliation requires professional assistance.

The free Companies House route remains legitimate. Coddan-supported diagnosis or verification is optional where selected, suitable and professionally relevant. Support being available does not mean support is required, and professional support cannot guarantee verification or a connected filing outcome.

If verification succeeded but the Personal Code was not received

Successful identity verification and delivery or retrieval of the Companies House Personal Code are separate stages. Companies House issues the code; Coddan does not create or issue it.

Verified through GOV.UK One Login

Sign in to Companies House using the same email address used for verification and check “Manage account”. Also check the relevant email account and its spam or junk folder.

Verified through an ACSP

Companies House sends the code to the email address supplied by the ACSP. Check that address and its spam or junk folder. If the code is missing, contact the ACSP to confirm which address was supplied and follow the current Companies House process.

A missing code does not necessarily mean verification failed. Diagnose delivery or account access before repeating identity verification.

If the Personal Code cannot be connected to Companies House records

Receiving a Personal Code confirms that Companies House has issued the individual identifier following successful verification. It does not itself complete the connection to every director or PSC record.

Check separately whether:

  • the 11-character code has been entered accurately;
  • the date of birth matches the Companies House record;
  • the information submitted by an ACSP was correct;
  • the correct company and role are being addressed; and
  • the appropriate director, PSC or filing service is being used.

Do not obtain a new identity verification merely because the code cannot be connected until these points have been checked.

Correct the responsible record, not every record

The correction route depends on where the incorrect information originated.

Companies House record

If a date of birth or other registered particular is incorrect, identify the filing that introduced it and use the applicable correction or replacement process.

ACSP notification

If the ACSP supplied incorrect information during notification, contact that ACSP so the appropriate correction can be addressed.

Identity evidence

If the evidence contains an actual error, use the issuing authority’s process. Do not alter or manipulate the document image.

A correction to one source does not automatically amend every company appointment or PSC record. Confirm the scope of the correction before assuming the problem has been resolved everywhere.

Example: one verified person with director and PSC roles

An individual successfully verifies and receives one Personal Code. The individual is both a director and a PSC of the same company. The code works for the director-related process, but the PSC requirement still appears unresolved.

Diagnosis

The identity does not necessarily need to be verified again. One Personal Code can be used for the individual’s relevant roles, but each applicable role must be connected through its proper process.

Next professional job

Confirm the director step and the PSC step separately. Completion for one role does not automatically complete the other.

This example illustrates role separation. The applicable dates depend on the company and the individual’s circumstances.

Separate identity verification from director and PSC role linkage

Identity verification establishes the individual’s verified identity. Companies House then issues the Personal Code. The code must subsequently be used through the process applicable to the individual’s role.

Director role

An existing director provides the Personal Code through the applicable Confirmation Statement process for each company. A new director provides it through the applicable incorporation or appointment process.

PSC role

A PSC uses the applicable PSC service to provide the Personal Code and verification statement during the role-dependent 14-day period.

A person who is both director and PSC must address the two roles separately. Failure at a role-linkage stage is not automatically a failure of identity verification.

Apply role-dependent timing without a blanket deadline

There is no single November 2026 deadline that applies uniformly to every director, PSC or company. The relevant point depends on the role and circumstances.

  • Existing directors: the Personal Code is provided through the applicable Confirmation Statement process for each company.
  • New directors: the code is provided as part of the applicable incorporation or appointment process.
  • PSCs: the applicable 14-day period depends on when the PSC was registered and whether that person is also a director.
  • Director and PSC: each role must be completed separately.
  • Directors of overseas companies registered in the UK: the applicable UK-establishment anniversary requirement must be considered.

Requirements announced for people who file, limited partnerships, corporate directors, corporate LLP members or officers of corporate PSCs must not be treated as commenced until the applicable official requirement is brought into force.

Keep incorporation, appointment and filing as separate events

Successful identity verification does not automatically incorporate a company, appoint a director, link every role, file a Confirmation Statement or correct an existing company record.

After the verification and Personal Code stages, determine whether the outstanding job is:

  • incorporating a company;
  • appointing a director;
  • providing verification details for a PSC;
  • filing a Confirmation Statement;
  • correcting a company record; or
  • completing another Companies House filing.

Route the Participant to that corporate-event destination rather than presenting another identity-verification attempt as the remedy.

When specialist or overseas circumstances need another destination

Overseas residence does not itself prove that a verification problem is complex or that a paid route is required. The material question is whether the available evidence, personal information and selected route can satisfy the applicable requirements.

A specialist destination may be appropriate where the unresolved job concerns international document eligibility, transliteration, former names, protected information, the records of an overseas company registered in the UK, or another circumstance outside this page’s reconciliation role.

Move to that specialist destination only after identifying the issue. Do not transfer a simple missing-code or record-entry problem into a broader international service.

When nothing further may be required

Finish by checking what has already been completed

Nothing Further Required is a legitimate outcome where:

  • identity verification completed successfully;
  • the Companies House Personal Code was received or is accessible;
  • every applicable director or PSC role has been connected through the correct process;
  • any relevant incorporation, appointment, Confirmation Statement or correction has been completed; and
  • no Companies House notice identifies another outstanding action.
Support being available does not create another professional job. If all applicable stages are complete, do not purchase or repeat verification merely because another service is offered.

Use the destination matching the unresolved job

Prepare for a fresh verification attempt

Use the practical preparation page if identity verification itself has not yet been completed and you need to understand the information, evidence and route.

Prepare for Companies House identity verification

Understand Coddan-supported verification

Use the supporting explanation if you need to understand Coddan’s technology-based checks, ACSP review and service boundary before deciding whether support is appropriate.

Review the Coddan-supported process

This page separates Companies House identity verification from AML, KYC and customer due diligence. Those processes may use some of the same information, but they serve different legal and professional purposes.