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Coddan CPM Ltd. – Company Registration Agent in the UK

Follow a clear route from identifying which CLG individuals require identity verification to completing the appropriate Companies House verification process and meeting the related compliance requirements.

Step 1
Identify Relevant Individuals
Step 2
Check Verification Requirements
Step 3
Prepare Required Information
Step 4
Choose Verification Route
Step 5
Complete Identity Verification
Step 6
Maintain Verification Compliance
Companies Registry's e-Services Portal Non-For-Profit Companies Secretarial Services for CLGs CLG Director & Person with Significant Control Identity Verification (ACSP Compliance)

CLG Director & Person with Significant Control Identity Verification (ACSP Compliance)

CLG Identity Verification & ACSP Compliance

CLG Director & Person with Significant Control Identity Verification (ACSP Compliance)

Need to verify a CLG director or someone who controls the company for Companies House?

Professional Companies House identity-verification support for Directors and Persons with Significant Control (PSCs) of a Company Limited by Guarantee (CLG). Coddan is an Authorised Corporate Service Provider (ACSP) and can support the applicable verification process where the relevant Companies House requirements are met.

For Directors

CLG Directors

Identity-verification support for individuals acting, or preparing to act, as a director of a Company Limited by Guarantee, subject to the applicable Companies House requirements.

For PSCs

CLG PSCs

Support for individuals who are required to verify their identity as a Person with Significant Control of a CLG under the applicable Companies House requirements.

UK & Overseas

Domestic & Overseas Applicants

Support for UK-based and overseas individuals who need to complete an applicable Companies House identity-verification process, subject to the available verification route and requirements.

Problem Cases

Verification Difficulties

Support where the standard verification route has not worked as expected, including help identifying the reason for the difficulty and the appropriate next step where an alternative route is available.

Standard Route

£40 ID Verification

A straightforward option for eligible CLG directors and PSCs seeking professional support with the applicable identity-verification process.

Fast-Track

£65 Fast-Track Verification

A prioritised verification option for eligible CLG directors and PSCs who want professional support with the applicable identity-verification process.

Why Use an ACSP?

Companies House provides more than one identity-verification route. An Authorised Corporate Service Provider (ACSP) can verify a client's identity where the prescribed requirements are met and can then provide the applicable verification information to Companies House. Coddan can help establish the appropriate route, support the verification process within the agreed service scope and explain what happens next.

Need verification for a new or existing CLG? Whether you are a UK-based director or PSC, an overseas applicant, or someone who has encountered difficulty with the standard verification process, the first step is to establish which requirements apply to your particular role and circumstances.

Start CLG Identity Verification

Start Your Business Today: Fast Formation Services to Meet All Compliance Standards

Ensure compliance with Companies House through rapid, secure ID verification for Directors and PSCs. Complete the process online with an authorized ACSP

treamline your compliance with Companies House using our fast, secure ID verification for Directors and PSCs, all completed online by an authorized ACSP
£40.00
+VAT

IdentityGuard Pro™

Recommended for

1
package

Buy Now Identity Verification Bundle™ (Professional Director Identity Verification) – Companies House Director Identity Verification from £40.
The Identity Verification Bundle™ provides a straightforward, professionally supported route for completing the applicable Companies House identity-verification requirement for a company director. Delivered through Coddan CPM's Authorised Corporate Service Provider (ACSP) framework, the service is designed for directors who need support with the Companies House identity-verification process, including individuals forming a new UK company, accepting a new directorship or completing verification as an existing director during the applicable transition arrangements. The £40 price applies to the standard director identity-verification route; where the standard route cannot be completed or an alternative verification process is required, the appropriate service and requirements may differ. Depending on the applicable route, verification may involve secure Identity Document Validation Technology (IDVT) and/or other prescribed verification procedures, with Coddan providing professional support to help identify the applicable requirements, review the information provided and progress the verification within the agreed service scope.

The service is available to both UK and overseas directors, including applicants using eligible non-UK identity documents, subject to the requirements of the applicable verification route. Where additional assistance is required, our compliance team provides practical guidance throughout the verification process, helping you understand the relevant documentation requirements and address issues that could otherwise cause unnecessary delays. For a £40 fee, the Identity Verification Bundle™ provides a secure, transparent and professionally supported route for the standard Companies House director identity-verification process. It is suitable for straightforward cases involving newly appointed directors, existing company directors, overseas entrepreneurs and others who require professional support with Companies House director identity verification. Where the standard route cannot be completed or a different verification route is required, the applicable requirements and service may differ. Ideal for the vast majority of straightforward applicants.



£65.00
+VAT

RapidVerify Pro™

Recommended for

2
package

Buy Now Fast-Track Expert Director ID Verification™ (Priority Director Identity Verification Service) – Priority Companies House Director Identity Verification for £65.
The Fast-Track Expert Director ID Verification™ service is designed for directors who need priority handling of their Companies House director identity-verification process where the standard verification route is appropriate. Delivered through Coddan CPM's Authorised Corporate Service Provider (ACSP) framework, this priority service provides expedited handling and professional support with the applicable verification process. Depending on the verification route and the individual's circumstances, the process may involve secure Identity Document Validation Technology (IDVT) or another applicable prescribed verification procedure. It is particularly suited to time-sensitive director appointments, company incorporations, corporate transactions and situations where a Companies House filing deadline is approaching. Your application is reviewed for completeness and consistency before progressing, helping identify documentation or information issues that could otherwise cause avoidable delays. Where the required information is provided, the standard route is available and no additional enquiries or verification issues arise, most applications are targeted for processing within one business day.

If further documentation or information is required, our compliance team will contact you promptly and explain what is needed to help keep the verification process moving efficiently. The service is available to both UK and overseas directors, including applicants using eligible non-UK identity documents, subject to the requirements of the applicable verification route. For £65, the Fast-Track Expert Director ID Verification™ service provides priority handling and professionally managed support for the applicable Companies House director identity-verification process. It is particularly suited to newly appointed directors, existing company directors, overseas entrepreneurs and businesses working to urgent commercial or regulatory deadlines. Where the standard verification route is available and the required information is provided, the priority service is designed to help progress your Companies House director identity verification efficiently, with professional ACSP support throughout the agreed service scope.



£125.00
+VAT

VerifyFlex Solutions™

Recommended for

3
package

Buy Now Expert Director ID Verification™ (Professional Director Verification Service) – Two Companies House Director Identity Verification Pathways for £125. The Expert Director ID Verification™ service is designed for directors who require greater flexibility when completing the applicable Companies House director identity-verification process. Delivered through Coddan CPM's Authorised Corporate Service Provider (ACSP) framework, this service provides two professionally managed verification pathways, allowing the appropriate route to be considered according to the director's identity documents and individual circumstances. Our Fast-Track Digital Verification pathway uses Identity Document Validation Technology (IDVT) where the relevant identity document and circumstances are compatible with that verification route. Where the digital route is unsuitable or cannot be completed, our Expert Manual Verification pathway provides an alternative ACSP verification route, subject to the applicable Companies House requirements and the evidence that can be accepted and verified. Both pathways are available to UK and overseas directors, including applicants using eligible non-UK identity documents, subject to the requirements of the applicable verification route.

Throughout the verification process, our compliance team provides practical guidance and reviews the information and documentation provided to help identify missing, inconsistent or potentially unsuitable evidence before the applicable verification process is progressed. For £125, Expert Director ID Verification™ combines the flexibility of two verification pathways with experienced professional oversight, providing a structured option for directors whose circumstances require more consideration than a straightforward standard-route application. It is particularly suited to overseas directors, applicants whose documents or circumstances are not compatible with the standard digital route, newly appointed directors and anyone seeking professional assistance with Companies House director identity verification through a regulated ACSP. Where the applicable requirements can be met, Coddan will support the verification process within the agreed service scope and explain any further action that may be required.



£220.00
+VAT

FlexiVerify Option™

Recommended for

4
package

Buy Now FlexiVerify Option™ (Expert Manual Director ID Verification Service) – Professional Manual Companies House Director Identity Verification for £220.
The FlexiVerify Option™ is designed for directors whose Companies House director identity verification requires individual assessment because the standard digital verification route is unsuitable, unavailable or has not been completed successfully. Delivered through Coddan CPM's Authorised Corporate Service Provider (ACSP) framework, this professionally managed manual verification service provides an alternative route for applicants whose circumstances or identity documents require consideration beyond the standard digital process. Where the applicable requirements permit an alternative verification route, experienced compliance specialists assess the information and identity evidence provided and carry out the prescribed checks within the ACSP process. Depending on the circumstances, this may involve government-issued photographic identification and additional supporting evidence, subject to the evidence requirements applicable to the verification route. FlexiVerify Option™ is therefore particularly suited to cases where biometric or digital verification cannot be completed through the standard route. Applications can be submitted through our secure online verification process and, where an alternative method is available and appropriate, Coddan will explain the applicable procedure and any additional requirements before proceeding.

Every application receives an individual review, with appropriate verification information and records maintained as part of the applicable ACSP verification process. Where required within the agreed service scope, the verification record can support the relevant regulatory and Companies House requirements. For £220, FlexiVerify Option™ provides the highest level of professional support within this package range for cases requiring manual assessment or an alternative verification route. It is particularly suited to UK and overseas directors whose standard digital verification cannot be completed, applicants whose identity documents or circumstances require additional consideration, and individuals seeking a professionally supervised Companies House director identity verification process with experienced ACSP support. Coddan will explain the applicable requirements, identify any issues with the information or evidence provided and support the verification process within the agreed service scope.




Is This Your Situation?

CLG Identity Verification: Who We Can Help

You do not need to understand every Companies House rule before starting. If you recognise your situation below, this page can help you understand the identity-verification requirement and the route that may apply to you or your CLG. Coddan provides applicable support as an Authorised Corporate Service Provider (ACSP).

Identity Verification Is Available as a Stand-Alone Service

You do not need to purchase a wider CLG company-secretarial package in order to obtain applicable identity-verification support. You can address the identity-verification requirement when it arises and consider wider secretarial or governance support separately. If your CLG later needs Confirmation Statement support, director or PSC changes, statutory administration or ongoing company-secretarial assistance, the relevant CLG service can be considered separately.

1

I Am a CLG Director

You are a director of a Company Limited by Guarantee and need to complete, or understand how to complete, the applicable Companies House identity-verification process.

2

I Am a CLG PSC

You have been identified as, or believe you may be, a Person with Significant Control (PSC) of a CLG and need to understand the applicable identity-verification requirements. Where PSC status itself is uncertain, that position should be established before assuming that verification is required.

3

I Am Both Director & PSC

You hold both roles in the same CLG and want to understand how identity verification, your Companies House Personal Code and the applicable role-related requirements apply to your circumstances.

4

I Am an Overseas Director or PSC

You live outside the UK but are a director or PSC of a UK CLG and need to understand the available verification route for your circumstances, including whether the identity document and verification method available to you are suitable.

5

I Am Unsure Whether I Am a PSC

You are unsure whether your role, influence, membership or other circumstances mean that you should be treated as a PSC. The first step is to understand the relevant control position rather than assuming that your corporate role automatically makes you a PSC.

6

My CLG Has No Shareholders

Your CLG is structured without shareholders and you are unsure how this affects the question of PSC status and identity verification. A CLG's membership or guarantee structure should be considered separately from the assessment of significant control.

7

My Identity Verification Has Failed

You have tried to complete identity verification but the process did not work as expected. Coddan can help you understand the reason for the difficulty and the applicable next step or available ACSP route, where the circumstances meet the relevant requirements.

8

My Identity Details Do Not Match Companies House

Your name or other personal information appears differently between your identification, verification information and the Companies House record, and you are unsure whether the discrepancy needs to be addressed before verification can be completed.

9

Several Directors or PSCs Need Verification

Your CLG has several directors or PSCs who need to complete the applicable process and you want a coordinated professional route rather than handling each person's circumstances separately.

You Do Not Need to Work Out the Rules Alone

The appropriate identity-verification route can depend on your role, your CLG's circumstances, whether you are a director or PSC, whether you are based in the UK, the identity document available to you, and whether a previous verification attempt has been unsuccessful. The purpose of this page is to help you identify the relevant situation before moving to the appropriate verification option.

Recognise Your Situation?

Whether you are a CLG director, PSC, overseas officeholder, director and PSC in the same company, or someone dealing with a verification problem, the next step is to establish which verification route applies before proceeding. You can address the identity-verification requirement separately from any wider CLG company-secretarial support you may need now or later.

The Result You Receive

What Will Coddan Actually Achieve?

You are not simply buying an online ID check. The practical outcome of a CLG identity-verification case depends on the individual's role, circumstances, available verification route and whether the information provided can be matched appropriately. Coddan's role is to establish the applicable route, deal with the verification process within the agreed service scope and make the resulting position clear.

The outcome may be straightforward, or it may identify an issue that needs to be addressed first. Depending on the circumstances, you may receive a completed identity verification, an appropriate ACSP verification outcome, Personal Code guidance, identification of a discrepancy, a relevant Companies House next step, or an onward route where another action is required.

01

Verification Completed

Where the required checks can be completed successfully, the intended outcome is a completed identity-verification process within the applicable service scope.

02

ACSP Verification Outcome

Where the applicable requirements are met, Coddan can provide Authorised Corporate Service Provider (ACSP) identity-verification support and establish the appropriate outcome for the individual concerned.

03

Companies House Next Step

Where applicable, Coddan can explain the relevant Companies House step following verification, including what information or action may need to be completed next.

04

Personal Code Guidance

Where relevant, Coddan can provide guidance concerning the Companies House Personal Code and the practical steps associated with the individual's verified identity and corporate role.

05

Discrepancy Identified

If the identity information does not align with the information available for the individual, the discrepancy can be identified so that the relevant issue can be considered before proceeding further.

06

Further Corporate Action Identified

Verification may reveal that another corporate or Companies House action needs to be addressed before the intended outcome can be achieved. Identifying that requirement helps prevent the customer from pursuing the wrong route.

What If Coddan Cannot Complete the Verification?

Not every case can necessarily be completed through the same verification route. Where Coddan cannot complete the requested verification within the applicable service scope, the outcome should not simply be “verification failed” with no explanation. The relevant circumstances can be identified and, where appropriate, an alternative route, further action or onward destination can be established so that you understand what needs to happen next.

What Are You Actually Buying?

You are buying a managed identity-verification route rather than simply being directed to an online ID-checking screen. The service is intended to help establish what applies to your circumstances, process the applicable verification route within the agreed scope, identify relevant issues and explain the resulting position. The exact outcome depends on the information and circumstances presented and the service selected.

A Clear Result — Whatever the Route

For a CLG director or PSC, the objective is not merely to submit an identity document. It is to establish whether the applicable identity-verification requirement has been addressed, identify any relevant issue and make the next Companies House or corporate action clear. Where wider company-secretarial support is needed, that can be considered separately rather than being treated as a prerequisite for identity verification.

Corporate Role & Verification

CLG Directors, PSCs & Identity Verification

Identity verification is linked to a person's relevant corporate role, rather than simply to the fact that they are connected with a Company Limited by Guarantee (CLG). Directors and Persons with Significant Control (PSCs) are different corporate positions, so the applicable identity-verification requirements need to be considered in relation to the role the individual actually holds.

This distinction matters in practice. A CLG can have several directors, one or more PSCs, individuals who hold both roles, and members or guarantors who have a different corporate position. The person's actual status should be established before deciding which identity-verification route applies.

Director

CLG Director

If you are appointed as a director of a CLG, the applicable Companies House identity-verification requirements associated with that role need to be considered. Verification should be addressed in the context of the relevant appointment or ongoing corporate position.

PSC

CLG Person with Significant Control

A PSC of a CLG has a separate corporate status from being a director. Where identity verification applies to the PSC position, the individual's verification needs to be considered in connection with that status and the applicable Companies House requirements.

Both Roles

Director & PSC in the Same Person

One individual may hold both the director and PSC roles in the same CLG. In that situation, the person's position should be considered across both capacities rather than assuming that one role automatically explains every requirement associated with the other.

Role First

Member or Guarantor Is Not Automatically a Director or PSC

Being a member or guarantor of a CLG does not, by itself, mean that the person should be treated as a director or PSC. The person's actual corporate position and, where relevant, the applicable significant influence or control circumstances should be considered separately.

Director and PSC Are Different Corporate Roles

A director is appointed to manage and govern the company, while a PSC is identified by the applicable control criteria. Some individuals may hold both positions, while others may hold only one. Establishing the person's actual corporate status is therefore the starting point for understanding which identity-verification requirements and Companies House processes need to be considered.

The Basic Principle

The starting point is straightforward: identify the person's corporate role, establish whether identity verification applies to that role, and then follow the appropriate verification route. For a CLG, this is particularly important because directors, PSCs and members or guarantors can occupy different corporate positions.

Not sure whether you are a PSC? Do not assume that identity verification determines your corporate status. If you are unsure whether you qualify as a Person with Significant Control, the underlying circumstances should be considered first. Section 5 explains the CLG-specific PSC questions in more detail, including the position of guarantors, directors and CLGs with no shareholders.

CLG-Specific PSC Guidance

Understanding PSCs in a Company Limited by Guarantee

Identifying a Person with Significant Control (PSC) can require particular care when dealing with a Company Limited by Guarantee (CLG). Unlike a company limited by shares, a CLG may have no share capital and no shareholders. Its members are typically guarantors, so PSC status cannot simply be determined by looking at share ownership.

Instead, the PSC position should be considered by looking at the CLG's constitutional arrangements, membership structure and actual control or influence. Being appointed as a director, member or guarantor does not automatically make someone a PSC, and having no shareholders does not automatically mean that a CLG has no PSC.

PSC

What Is a PSC?

A Person with Significant Control is an individual who meets the applicable conditions for significant control or significant influence over a company. PSC status is a separate corporate concept from simply holding a position as a director, secretary, member or guarantor.

CLG Structure

Does Every CLG Have a PSC?

Not necessarily. The PSC position depends on the particular facts and control arrangements of the CLG. Its legal form alone does not determine whether an individual should be recorded as a PSC.

No Shareholders

Can a CLG With No Shareholders Have a PSC?

Yes. A CLG having no shareholders does not by itself determine its PSC position. The relevant assessment concerns whether an individual meets the applicable conditions for significant influence or control within the company's actual arrangements.

Guarantors & Members

Is a Guarantor Automatically a PSC?

No. A guarantor or member is not automatically a PSC simply because they hold that position. Their role and the CLG's constitutional and governance arrangements should be considered when determining whether the applicable conditions for significant control or influence are met.

Directors

Is Every Director a PSC?

No. Directorship and PSC status are separate. A director may also be a PSC where the applicable conditions are satisfied, but appointment as a director alone does not automatically establish PSC status.

Control

Significant Influence or Control

For a CLG, the PSC assessment may need to consider whether an individual has significant influence or control through the company's actual arrangements. The CLG's constitution, membership structure and governance arrangements can therefore be important when establishing the correct Companies House position.

A CLG Has No Shareholders — So Who Is the PSC?

This is a common point of uncertainty for CLGs. Being limited by guarantee rather than shares does not by itself determine the PSC position. The assessment should consider the CLG's membership, constitutional provisions, governance arrangements and actual control or influence. A person should not be treated as a PSC — or assumed not to be one — solely because they are a guarantor, member or director.

A Director and PSC Can Be the Same Person

One individual can hold more than one corporate status. A person may therefore be both a director and a PSC of the same CLG where the applicable conditions are satisfied. These roles should still be considered separately because the Companies House requirements associated with each role can differ.

Establish the PSC Position Before Starting Verification

If you are unsure whether someone is a PSC, first consider the CLG's membership, constitutional provisions, governance and actual control arrangements. Once the relevant Companies House position has been established, the appropriate identity-verification requirements can be considered. Coddan can support the applicable ACSP identity-verification process, while complex questions about legal status or control may require appropriate specialist legal advice.

Important: PSC status should not be inferred solely from the fact that an individual is a director, member or guarantor. The specific facts, constitutional arrangements and actual control position should be considered when determining the appropriate Companies House position and whether identity verification applies.

How the Companies House Identity Verification Process Works

Companies House identity verification is designed to confirm that a director or Person with Significant Control (PSC) is the person they claim to be. Depending on the applicable verification route, the process may involve digital identity document checks, facial or liveness checks, supporting information and professional review.

For applicants using a digital verification route, the process is generally straightforward. Where the digital route is unsuitable or cannot be completed, an alternative verification route may be available through an Authorised Corporate Service Provider (ACSP), subject to the applicable requirements and evidence.

1. Start Your Verification

You receive instructions or access to the applicable verification process and provide the personal information required to begin the identity check.

2. Provide Your Identity Document

You provide an eligible government-issued identity document. Where Identity Document Validation Technology (IDVT) is used, the document can be captured digitally and its relevant security features checked electronically.

3. Complete Identity and Liveness Checks

Where required by the verification technology, you may be asked to take a photograph or selfie and complete a liveness check. This helps establish that the person completing the verification is present and corresponds with the identity document provided.

4. Confirm Your Personal Details

You provide or confirm the personal information required for the applicable verification route, which may include your name, date of birth and address details. Additional information or supporting evidence may be required depending on your circumstances.

5. Submit Your Information

Your identity information and supporting evidence are submitted through the applicable verification process. The relevant checks are then carried out to establish that the evidence is genuine and belongs to the person claiming the identity.

6. ACSP Verification and Companies House

Where Coddan CPM is acting as your Authorised Corporate Service Provider (ACSP), the applicable identity checks are completed in accordance with the Companies House identity-verification requirements. Following successful verification, the ACSP tells Companies House that your identity has been verified.

7. Receive Your Companies House Personal Code

Following successful identity verification, Companies House issues your Personal Code. This code is associated with your verified identity and is used for the applicable Companies House requirements relating to your role.

What If Digital Verification Cannot Be Completed?

Not every applicant will follow exactly the same process. If the standard digital route is unsuitable, unavailable or cannot be completed, an alternative verification route may be available depending on your circumstances and the evidence that can be accepted and verified.

As an ACSP, Coddan CPM can provide professional support throughout the applicable verification process, helping you understand what information or evidence is required and what steps may be necessary if additional verification is needed.

At a Glance: The Verification Journey

Start Verification  →  Identity Document  →  Identity & Liveness Checks  →  Information Review  →  ACSP Verification  →  Companies House  →  Personal Code

The exact steps and evidence required can vary according to the verification route, the individual's circumstances and the applicable Companies House requirements.

Understanding the Terminology

PSC, Beneficial Owner & UBO — Are They the Same Thing?

Person with Significant Control (PSC), beneficial owner and Ultimate Beneficial Owner (UBO) are related terms, but they are not automatically interchangeable. Each can arise in a different legal, regulatory or due-diligence context, depending on the organisation and the purpose of the check.

This distinction can be particularly important for a Company Limited by Guarantee (CLG), where there may be no shareholders. For Companies House identity verification, the starting point is the individual's relevant Companies House role and whether identity verification applies to that role.

Companies House

What Is a PSC?

A PSC is an individual who meets the applicable Companies House conditions for significant control or significant influence over a company. For a CLG, this assessment is not simply based on share ownership because the company may have members or guarantors rather than shareholders.

Wider Compliance

What Is a Beneficial Owner?

Beneficial owner is a wider compliance term used in different legal, regulatory and due-diligence settings to identify the person who ultimately owns, controls or benefits from an organisation or arrangement. Its precise meaning depends on the context in which it is being used.

Ultimate Control

What Is a UBO?

Ultimate Beneficial Owner (UBO) is generally used to identify the ultimate natural person behind ownership, control or benefit. The term is particularly common in AML, banking and customer due-diligence processes and should not automatically be treated as synonymous with a Companies House PSC.

The Same Person Can Have More Than One Description

In some circumstances, the same individual may be a PSC, beneficial owner or UBO. In other circumstances, particularly within a CLG with no shareholders, these descriptions may not align in the same way. The correct classification depends on the specific legal, regulatory or due-diligence context.

Why the Distinction Matters for CLG Identity Verification

When arranging Companies House identity verification for a CLG, the relevant starting point is the individual's Companies House role, such as director or PSC, and the identity-verification requirements applicable to that role. If a bank, payment provider, accountant or other organisation separately requests beneficial-owner or UBO information, that may involve a different due-diligence process.

For Companies House Verification, Start With Your Corporate Role

For CLG identity verification, the practical starting point is to identify the individual's Companies House role, establish whether identity verification applies, and then follow the appropriate verification route. A separate beneficial-owner or UBO request should not automatically be treated as the same process.

In short: PSC is a Companies House corporate-control concept, while beneficial owner and UBO are wider compliance terms. They may describe the same individual in some circumstances, but the terminology should always be considered in the context in which it is being used.

The Verification Procedure

How CLG Identity Verification Works

Companies House identity verification follows a structured process, but the practical route can vary between individuals. Your corporate role, identity document, location and ability to complete the standard digital process can all affect how verification is carried out.

For CLG directors and PSCs, the practical process is to establish the relevant Companies House role, identify the appropriate verification route, complete the required identity checks and, where applicable, have an Authorised Corporate Service Provider (ACSP) complete the required verification and attestation process.

Step 1

Establish Your Companies House Role

First establish whether you are acting as a director, PSC or another relevant Companies House role. For a CLG, this may require consideration of the company's membership, constitutional arrangements and actual control position.

Step 2

Select the Appropriate Route

The standard digital verification route may be suitable where your identity document and circumstances are compatible. Where the standard route is unsuitable or unsuccessful, an applicable alternative or manual ACSP route may need to be considered.

Step 3

Prepare Your Identity Documents

The available identity document can affect the verification route. Its type, condition, compatibility with the verification technology and your individual circumstances should be considered before starting the process.

Step 4

Complete the Identity Checks

Complete the applicable identity checks using the selected route. A digital process may involve document validation and biometric checks, while an alternative route may involve professional review of identity documents and supporting information.

Step 5

Review & Verification Outcome

The submitted information is assessed through the applicable verification process. If an issue prevents completion, the reason should be identified before deciding whether another applicable verification route should be used.

Step 6

ACSP Attestation & Personal Code

Where the applicable ACSP route is used, Coddan can support the required verification and Companies House attestation process. Once the relevant identity-verification process has been completed, the resulting Companies House Personal Code can be used for the applicable Companies House requirements.

What If the Standard Verification Route Does Not Work?

A failed digital attempt does not necessarily mean that identity verification cannot be completed. The important next step is to establish why the process was unsuccessful. The issue may relate to the identity document, personal information, technical compatibility or the individual's circumstances. Where available and appropriate, an alternative verification route can then be considered.

UK & Overseas CLG Directors and PSCs

A CLG director or PSC can be based outside the UK and still require the applicable Companies House identity-verification process. Being overseas does not, by itself, determine that verification is impossible. The individual's location, identity document and available verification route should be considered together.

The Verification Route Should Match the Person

A UK director with a compatible identity document, an overseas PSC and a person whose previous verification attempt has failed may require different practical handling. Coddan's role is to identify and support the applicable ACSP verification route within the agreed service scope rather than treating every applicant as identical.

Important: the availability of a particular verification route can depend on the applicable Companies House requirements, the individual's circumstances, identity document and technical compatibility. Coddan can support the appropriate route within the agreed ACSP service scope, but cannot guarantee that every identity document or circumstance will qualify for every verification method.

Verification Route Comparison

Which Verification Route May Be Appropriate?

The appropriate identity-verification route depends on your Companies House role, identity document, location and ability to complete the standard digital process. The comparison below provides a practical overview of the main circumstances to consider.

Verification Route When It May Be Suitable Typical Checks If Problems Occur
Standard Digital Verification Where the individual's identity document and circumstances are compatible with the standard digital process. Digital identity-document validation and, where applicable, biometric checks. Establish the reason for failure before considering another applicable route.
Alternative / Manual ACSP Route Where the standard digital route is unsuitable or unsuccessful and an alternative ACSP process is available. Professional review of identity documents and supporting information. Human review can help identify document, information or compatibility issues within the agreed service scope.
Overseas Applicant Where a director or PSC is based outside the UK. The individual's location, identity document and available verification route are considered together. Being overseas does not by itself make verification impossible; an appropriate available route should be established.
Complex / Failed Verification Where a previous verification attempt has failed or the individual's circumstances require additional consideration. Review of the identity document, personal information, technical compatibility and relevant circumstances. Identify the cause of the problem and determine whether another applicable verification route can be used.

Important: These categories describe practical verification circumstances rather than guaranteeing that a particular route will be available. The applicable Companies House requirements, identity document and individual circumstances determine which verification process can be used.

Problem → Meaning → Next Step

When Verification Does Not Go to Plan

A CLG director or PSC identity verification may not complete successfully on the first attempt. A failed check, unsupported identity document or mismatch between the person's details and Companies House information does not necessarily mean that there is no way forward.

The important question is not simply “Why did verification fail?” but “What does the problem mean, and what should happen next?” Coddan can help identify the nature of the issue, establish the appropriate route and, where applicable, support an alternative or manual ACSP identity-verification process.

Problem

Verification Failed

What it may mean: the verification process was unable to establish the required identity information successfully. The failure itself does not necessarily mean that the person cannot be verified.

What happens next: identify the reason for the unsuccessful attempt before deciding whether to retry, correct information or consider another applicable route.

Document

Passport or Identity Document Problem

What it may mean: the document may be expired, damaged, difficult to read, unsuitable for the technology being used or otherwise incompatible with the selected verification route.

What happens next: establish whether the document can be used through another applicable route or whether another acceptable document is required.

Compatibility

Unsupported Document

What it may mean: the document may not be supported by the particular digital verification method being attempted. This can be a route-compatibility issue rather than an indication that the person's identity cannot be established.

What happens next: establish which verification options are available and whether an alternative or manual ACSP route is applicable.

Personal Details

Incorrect Name or Date of Birth

What it may mean: the information supplied during verification may not correspond with the relevant identity or corporate records. This can include a name variation, spelling difference or date-of-birth discrepancy.

What happens next: establish which information is correct, where the difference originates and whether the relevant record or verification information requires further action.

Companies House

Companies House Details Do Not Match

What it may mean: the person's identity information may differ from information currently recorded at Companies House, such as a name, date of birth, address or another registered detail.

What happens next: compare the relevant information and establish whether the identity information, Companies House record or another underlying corporate detail requires attention.

Route

Standard Route Cannot Be Completed

What it may mean: the standard digital process may not be suitable for the person's circumstances, document or previous verification outcome.

What happens next: where applicable, consider an alternative or manual ACSP verification route rather than repeatedly attempting a process that is unsuitable.

A Failed Attempt Is a Problem to Diagnose — Not Automatically the End

The most useful response to an unsuccessful verification is to identify the cause before choosing the next route. Repeating the same process without understanding the problem may not resolve a document-compatibility issue, personal-detail mismatch or Companies House discrepancy. In some cases, another verification route may be appropriate; in others, the underlying information or corporate position may need attention first.

Problem → What It May Mean → What Happens Next

1. Identify the problem Failed check, document issue, personal-detail mismatch or Companies House discrepancy.
2. Understand what it means Establish whether the issue concerns the identity, document, information, corporate record or verification route.
3. Decide what happens next Continue, correct the relevant information, use another applicable route or obtain further support.

Coddan Helps Turn a Verification Problem Into a Next Step

Coddan can help establish why a CLG director or PSC verification attempt has not proceeded as expected, what information or documentation may need attention and whether an alternative or manual ACSP verification route is applicable. Where the requested verification cannot be completed within the agreed service scope, the aim is to identify the appropriate onward route rather than leave the customer without direction.

Important: an unsuccessful verification result does not by itself establish the reason for the problem or guarantee that another verification route will be available. The appropriate next step depends on the individual's circumstances, identity document, information supplied, Companies House record and applicable verification requirements. Where Coddan cannot complete the requested verification within the agreed service scope, an appropriate onward route can be considered.

Identity Verification → Personal Code

The Companies House Personal Code

Identity verification and the Companies House Personal Code are connected, but they are not the same thing. The Personal Code is issued to an individual following the applicable identity-verification process and is used to connect that verified identity with the person's Companies House position.

For a Company Limited by Guarantee (CLG), understanding this connection is important for directors and PSCs. Completing an identity check does not necessarily mean that every subsequent Companies House requirement has been dealt with. The relevant role, timing and next corporate step still need to be considered.

What It Is

What Is a Companies House Personal Code?

A Companies House Personal Code is a unique code associated with an individual following the applicable identity-verification process. It is used as part of the process of connecting the verified individual with their relevant Companies House role.

Why It Matters

Why Does the Personal Code Matter?

It provides an important link between identity verification and the individual's Companies House record. Without understanding how the code is used, a customer may complete verification but remain unsure about the next required corporate step.

Director

Director and Personal Code

A CLG director may need to provide or use their Personal Code through the applicable Companies House process. The precise step depends on the person's circumstances, including whether the individual is a new or existing director.

PSC

PSC and Personal Code

A CLG PSC may need to use their Personal Code through the applicable Companies House process. The relevant requirement and timing depend on the individual's PSC position and circumstances.

Two Roles

What If You Are Both a Director and PSC?

If the same individual is both a director and PSC of the CLG, both corporate positions need to be considered. The fact that the person has completed identity verification does not by itself determine every filing or reporting step for both roles.

Identity Verification → Personal Code → Corporate Role

Think of the process as a sequence: your identity is verified, a Personal Code is associated with that verified identity, and the applicable Companies House process then connects that identity with your corporate role. The exact next step depends on whether you are acting as a director, PSC or both, and on the circumstances of the CLG.

What You May Need to Do

Depending on your circumstances, you may need to complete identity verification, obtain your Personal Code and provide or use it through the applicable Companies House process. If you hold more than one relevant role, the requirements for each role should be considered.

Your Details Still Matter

The information used during verification needs to correspond appropriately with the relevant Companies House information. If there is an incorrect name, date of birth or other material discrepancy, the issue may need to be addressed before the verified identity can be connected successfully to the intended corporate position.

How Coddan Supports the Applicable Process

As an Authorised Corporate Service Provider (ACSP), Coddan can provide applicable identity-verification support and help establish the relevant Companies House next step within the agreed service scope. This can include helping you understand how the verification outcome, Personal Code and corporate role fit together.

Identity verification does not automatically include company secretarial or other ongoing compliance services. You can arrange the identity-verification service you need now and add appropriate secretarial, filing or compliance support later if your CLG requires it.

Important: your Personal Code is sensitive information. Keep it secure and only provide it where appropriate, including where it is required for a Companies House process or to an authorised person acting within the relevant service arrangement.

Multiple People & Corporate Roles

Multiple CLG Directors, PSCs & Identity Verification

A Company Limited by Guarantee (CLG) may have several directors, one or more Persons with Significant Control (PSCs), or individuals who hold more than one relevant corporate role. Where several people require Companies House identity verification, each person's position needs to be considered individually while the overall process can be coordinated as one structured requirement.

This can be particularly useful when a CLG is being formed, updating its governance arrangements, appointing several directors, onboarding PSCs or bringing existing individuals into the applicable identity-verification process. The objective is to keep each person, each corporate role, each verification outcome and each Companies House step properly aligned.

Combined Roles

One Person, Two Relevant Roles

An individual may be both a CLG director and PSC. Identity verification concerns the individual, but the applicable Companies House requirements associated with each corporate role should still be considered separately.

Directors

Several CLG Directors

Where several CLG directors require verification, each director should be identified individually and their applicable identity-verification and Companies House requirements coordinated for that person.

PSCs

Multiple CLG PSCs

If a CLG has more than one PSC, the relevant individuals should be considered separately. Verification of one PSC does not satisfy the identity-verification requirement applicable to another person.

Several People

Several People Requiring Verification

A CLG may need to coordinate verification for several individuals at the same time. A structured process helps establish who needs verification, which role each person holds and what remains outstanding.

The Practical Difference: Individual Verification, Coordinated Administration

Several people can be dealt with as one coordinated CLG requirement, but each individual still has their own identity-verification position. The practical approach is to identify each person, establish their relevant role or roles, track the verification position and then deal with the applicable Companies House step for that person.

1. Identify the Individuals

Establish which CLG directors and PSCs are involved and whether any individual holds both roles. This creates a clear starting point for the verification process.

2. Match Each Person to Their Role

Establish the relevant Companies House role for each individual. Where someone is both a director and PSC, the requirements associated with both roles should be identified.

3. Coordinate the Verification

Each individual completes the applicable verification process. Where several people are involved, their progress can be coordinated so that completed and outstanding requirements are easier to identify.

4. Complete the Applicable Companies House Steps

Once each person's verification position has been established, the applicable Companies House action, Personal Code step or other requirement can be dealt with according to that individual's role and circumstances.

You Do Not Need to Buy a Secretarial Package to Verify Your Identity

Identity verification can be purchased as a stand-alone service. You do not need to purchase a Coddan company secretarial package simply because you need Companies House identity-verification support for one or more CLG directors or PSCs. If you later decide that your company would benefit from ongoing company secretarial or compliance support, those services can be added at a later stage in the life of the company.

Coordinated ACSP Support for Multiple CLG Directors and PSCs

As an Authorised Corporate Service Provider (ACSP), Coddan can support applicable identity-verification requirements for multiple directors, PSCs or individuals holding combined roles, within the agreed service scope. The verification remains person-specific, while the administration can be coordinated as one overall CLG requirement.

Important: verifying one individual does not verify another person, and completing an individual's director-related requirement does not necessarily complete a separate PSC requirement. Where several people or roles are involved, each relevant person and role should be assessed and tracked separately. The exact Companies House requirements and available verification route depend on the individual's circumstances and the applicable requirements in force.

CLG Lifecycle & Connected Compliance

New CLG, Existing CLG & Connected Compliance

CLG identity verification is one part of a wider corporate compliance lifecycle. The practical requirements can differ depending on whether you are forming a new Company Limited by Guarantee (CLG), dealing with an existing CLG, appointing or changing a director or Person with Significant Control (PSC), or bringing an existing company into line with current Companies House requirements.

The important distinction is that identity verification, corporate filings and ongoing company secretarial compliance are related but separate matters. Completing an identity-verification service does not require you to purchase a wider secretarial package. Additional corporate or secretarial support can be added later if and when your CLG requires it.

New CLG

Identity Verification During Formation

Where identity verification applies during the formation or registration of a new CLG, the relevant directors and PSCs should be considered as part of the wider setup process. Verification establishes the individual's identity position; it does not replace the CLG's formation or registration requirements.

Existing CLG

Verification for an Existing CLG

For an existing CLG, identity verification may arise for an existing director or PSC, a new appointment, a change in circumstances or another applicable Companies House requirement. The verification requirement should be considered separately from any corporate change that may follow.

Corporate Change

Verification Can Accompany a Corporate Change

If a director or PSC is being appointed, ceasing to hold a role or changing their registered position, identity verification may form part of the wider process. The resulting corporate change must still be dealt with through its own appropriate Companies House filing or procedure where applicable.

Personal Code

Verification and the Personal Code

Successful identity verification and the resulting Companies House Personal Code form part of the identity-verification lifecycle. The code may then need to be used through the applicable Companies House process for the individual's relevant corporate role.

Annual Compliance

Connection With Ongoing Compliance

Identity verification is distinct from the CLG's ongoing compliance cycle. A Confirmation Statement, annual accounts, statutory registers and other company secretarial matters are separate requirements and can be addressed independently where applicable.

Add Later

Secretarial Support Is Optional

You do not need to purchase a Coddan secretarial package to obtain identity-verification support. If your CLG later requires company secretarial, filing or ongoing compliance assistance, those services can be considered and added separately at the appropriate stage of the company's lifecycle.

Identity Verification Is Not the Same as a Companies House Change Filing

Completing identity verification does not automatically appoint a director, change a PSC position or update every relevant company record. Likewise, submitting a corporate change does not necessarily resolve a separate identity-verification requirement. The two processes may be connected, but they remain distinct compliance steps.

A Practical CLG Compliance Sequence

The exact sequence depends on the circumstances, but a useful way to understand the process is to separate the identity requirement from the corporate action that may follow.

1. Identity Establish the applicable identity-verification requirement and route.
2. Verification Complete the applicable verification process and establish the resulting identity outcome.
3. Corporate Position Establish the relevant director or PSC position and any resulting requirement.
4. Filing or Action Complete any separate Companies House filing or corporate action that applies.
5. Ongoing Compliance Address the CLG's wider annual and ongoing compliance requirements separately.

You Can Start With Identity Verification Only

If your immediate requirement is CLG director or PSC identity verification, you can purchase the verification service without committing to a wider company secretarial package. This keeps the service focused on the requirement you need to address now. If your company's circumstances change later, additional Companies House filing, company secretarial or ongoing compliance support can be added at that stage.

Connect Identity Verification to the Right CLG Compliance Route

As an Authorised Corporate Service Provider (ACSP) and Trust and Corporate Service Provider (TCSP), Coddan can support applicable identity-verification requirements and help establish how the verification outcome connects to the individual's CLG role and any relevant Companies House step within the agreed service scope. Where a separate corporate filing, company secretarial service or ongoing compliance requirement applies, that can be dealt with through the appropriate specialist service rather than being bundled into identity verification unnecessarily.

Need more than identity verification? If the verification process identifies that the CLG also needs a director, PSC or other corporate change, the relevant matter should be dealt with through its appropriate Companies House route. Identity verification establishes the applicable identity position; it does not by itself complete the underlying corporate change. Additional secretarial or compliance support can be arranged separately when required.

Privacy & Identity Information

Identity verification necessarily involves personal information because the purpose of the process is to establish that the individual being verified is the person connected with the relevant CLG director or PSC position. The information and evidence required will depend on the applicable verification route, the person's circumstances and the requirements of the verification process.

It is important, however, to distinguish between the identity information and evidence used to complete verification and the corporate information that may appear on the public Companies House register. Completing an identity-verification process does not mean that all identity evidence supplied for that process is automatically published on the public register.

Identity verification is also a stand-alone compliance service. You do not need to purchase a Coddan company secretarial package simply to obtain applicable identity-verification support. If you later require company secretarial, filing or ongoing compliance assistance, those services can be considered and added separately as your CLG develops.

Information Required

What Coddan May Need

Depending on the verification route, Coddan may require identity information and supporting evidence from the relevant director or PSC, together with information necessary to identify the associated CLG and establish the applicable verification requirements.

Identity Evidence

Verification Information

Information supplied for identity verification is used for the applicable verification process. The precise information and supporting evidence required can vary according to the individual's circumstances and the route being used.

Public Register

What May Appear at Companies House

Certain corporate information concerning directors and PSCs can form part of the Companies House record. The public register and the identity evidence used to complete verification are separate categories of information.

Personal Information

What Is Not Automatically Public

Identity documents and other verification evidence supplied as part of the process should not be assumed to become publicly available simply because a director or PSC is required to complete identity verification.

Identity Verification Does Not Mean Publishing Your Identity Documents

A key distinction is between verifying an individual's identity and recording the person's corporate role on the public register. The verification process may require identity information or documentary evidence, but this does not mean that the underlying identity document is simply placed on the public Companies House register.

Your Identity Verification Service Is Separate From Ongoing Secretarial Support

You can use Coddan for the applicable CLG director or PSC identity-verification service without committing to an ongoing company secretarial package. If your immediate requirement is simply to complete identity verification, you can purchase the relevant verification service on its own. Company secretarial, statutory filing and ongoing compliance services can be added later if and when they become useful for your CLG.

Privacy Should Be Considered Alongside the Verification Route

Coddan can explain what information is required for the applicable CLG director or PSC identity-verification process and distinguish verification evidence from corporate information that may be recorded at Companies House. The precise information required will depend on the verification route and the individual's circumstances.

Important: the information required, processing arrangements and applicable privacy obligations depend on the verification service and circumstances involved. Customers should refer to the applicable privacy information and service terms for specific processing details. This section does not represent a guarantee that particular information will never be disclosed where disclosure is required by law, Companies House requirements or applicable regulatory obligations.

How Coddan Handles Your CLG Identity Verification

CLG identity verification is more than simply uploading an identity document. The appropriate process depends on the person's corporate role, circumstances, identity evidence and the applicable Companies House requirements. As an Authorised Corporate Service Provider (ACSP), Coddan can support the applicable verification process and help establish the appropriate route for the individual.

The process is designed to move from your information and circumstances to a clear verification outcome. Where an issue prevents completion, the objective is to identify the problem and explain the appropriate next step rather than leaving the customer with an unexplained failed verification attempt.

Stage 1

You Provide Your Information

You provide the information and identity evidence needed to establish the applicable verification route.

  • Relevant personal and CLG details.
  • Your corporate role, where known.
  • Required identity information or documents.
  • Information about any previous verification attempt or difficulty.
Stage 2

Coddan Establishes the Route

Coddan considers the information provided and follows the applicable verification process within the agreed service scope.

  1. Considers the individual's circumstances.
  2. Establishes the applicable verification route.
  3. Reviews the required identity evidence.
  4. Carries out the applicable verification checks.
  5. Identifies discrepancies or verification difficulties.
  6. Progresses the verification outcome where the requirements are satisfied.
  7. Explains relevant Personal Code or Companies House steps.
  8. Identifies any connected corporate action where relevant.
Stage 3

You Receive a Clear Outcome

You receive the applicable verification outcome together with information about any remaining action.

  • Confirmation of the applicable verification outcome.
  • Relevant information about your Personal Code.
  • Identification of any discrepancy requiring attention.
  • Information about the next Companies House step, where applicable.
  • An onward route where the requested verification cannot be completed within the applicable service scope.

A Managed Verification Process — Not Just a Document Check

The value of professional support is in understanding which route applies, identifying what is required and helping move the case towards an appropriate outcome. This is particularly useful where the applicant is overseas, the standard digital route has not worked, identity information does not align, or the person is unsure what needs to happen after verification.

When Verification Proceeds Successfully

Where the applicable requirements are satisfied, the verification process can proceed to the relevant outcome. Coddan can then explain the Personal Code and applicable Companies House steps that remain relevant to the individual's role.

When Verification Does Not Proceed as Expected

Where the standard route cannot be completed, the reason for the difficulty should be considered. Depending on the circumstances, an alternative or manual ACSP route may be available, or another action may need to be addressed before verification can progress.

You Do Not Need to Buy Ongoing Secretarial Services

Identity verification can be purchased as a stand-alone service. You do not need to purchase a Coddan company secretarial package simply because you need to complete identity verification for a CLG director or PSC. If you later decide that your company would benefit from statutory filing, company secretarial or ongoing compliance support, those services can be added separately at a later stage.

One Verification Requirement — Different Practical Routes

The practical sequence is: your circumstances → applicable verification route → identity evidence → verification checks → outcome → Personal Code or Companies House step → connected corporate action, where relevant. Coddan's role is to support the applicable process within the agreed service scope while keeping identity verification distinct from any separate filing, secretarial or ongoing compliance service.

Important: the precise information, evidence, checks and resulting actions depend on the individual's circumstances and the applicable Companies House requirements. Where a director, PSC or other individual must personally complete an action, provide information or use their Personal Code, that personal responsibility remains with the relevant person. Coddan can support the applicable process but cannot guarantee that every identity document, circumstance or verification route will produce the same outcome.

Frequently Asked Questions

These questions address common situations involving Company Limited by Guarantee (CLG) directors, Persons with Significant Control (PSCs) and Companies House identity verification. The correct process can depend on the person's corporate role, the information recorded at Companies House, when the role began and the identity-verification route available to that individual.

Does every CLG director need identity verification?

Short answer: A CLG director who falls within the Companies House identity-verification requirements must complete the applicable identity-verification process.

Essential qualification: The requirement arises from the person's role within the applicable Companies House regime and not simply because the organisation is a CLG.

Practical point: Depending on the circumstances, a director may verify directly with Companies House or use an Authorised Corporate Service Provider (ACSP) where that route is available.

Does every CLG have a PSC?

Short answer: No. A CLG does not necessarily have an individual who meets the conditions for being a PSC.

Essential qualification: PSC status depends on the applicable Companies House significant-control conditions and the CLG's actual membership, governance and control arrangements.

Practical point: A person's title alone should not be used to assume that they are, or are not, a PSC. Where the position is unclear, the underlying circumstances should be assessed before determining the appropriate Companies House position.

Can a CLG with no shareholders have a PSC?

Short answer: Yes. The absence of shareholders does not, by itself, establish that a CLG has no PSC.

Essential qualification: The PSC analysis depends on the applicable significant-control conditions and the particular structure and constitutional arrangements of the CLG.

Practical point: Membership, voting rights, constitutional provisions and actual control may all be relevant when establishing the correct Companies House position.

Is a guarantor automatically a PSC?

Short answer: No. Being a member or guarantor of a CLG does not automatically make an individual a PSC.

Essential qualification: PSC status depends on whether the individual satisfies the applicable significant-control conditions.

Practical point: The person's rights, voting position, governance role and other relevant circumstances should be considered before the PSC position is established.

Is every director a PSC?

Short answer: No. Directorship and PSC status are separate corporate positions.

Essential qualification: A director may also be a PSC where the applicable significant-control conditions are satisfied, but becoming a director does not automatically make someone a PSC.

Practical point: The two positions should be assessed separately even where they are held by the same person.

Can Coddan verify an overseas CLG director or PSC?

Short answer: Coddan can provide applicable ACSP identity-verification support for overseas directors and PSCs where the relevant verification route is available.

Essential qualification: The available route depends on the individual's circumstances, identity evidence and the requirements applicable to the Companies House verification process.

Practical point: Being based outside the UK does not by itself remove the identity-verification requirement, but it also does not guarantee that a particular verification method will be available.

What if my passport or identity document is not accepted?

Short answer: An unsupported or incompatible document does not necessarily mean that there is no verification route.

Essential qualification: The available route depends on the identity document, the verification circumstances and the applicable Companies House requirements.

Practical point: Coddan can help establish whether another applicable verification route is available within the agreed ACSP service scope, but availability cannot be guaranteed in every case.

What if my identity verification fails?

Short answer: A failed verification should be investigated rather than automatically treated as the end of the process.

Essential qualification: The problem may relate to the identity document, captured information, technical compatibility or a discrepancy in the underlying Companies House information.

Practical point: Once the cause is identified, the next step may involve correcting information, providing appropriate evidence or considering another available verification route.

What if my name or date of birth does not match Companies House?

Short answer: A discrepancy should be identified and addressed before assuming that the verification process can proceed normally.

Essential qualification: The appropriate response depends on whether the discrepancy is in the identity information, the Companies House record or another relevant source.

Practical point: A correction or another appropriate Companies House process may be required before the verified identity can be properly connected with the relevant corporate role.

I am both a director and PSC — what do I need to do?

Short answer: You need to consider the identity-verification and Personal Code requirements that apply to each role.

Essential qualification: The same individual Personal Code can relate to the person's verified identity, but the Companies House requirements for providing or using that code can differ according to the corporate role.

Practical point: Holding both roles does not mean that completing one role-related Companies House step automatically completes every requirement associated with the other role.

What is a Companies House Personal Code?

Short answer: It is a unique identifier issued by Companies House after an individual successfully completes the applicable identity-verification process.

Essential qualification: The code belongs to the individual and is used in the applicable Companies House processes to connect the verified identity with relevant corporate roles.

Practical point: If you hold relevant roles in more than one company, the same Personal Code can be used as required, but the applicable company or role-specific submission still needs to be completed.

How long does a PSC have to provide their Personal Code?

Short answer: A PSC who is required to provide a Personal Code must do so within the applicable period set by Companies House.

Essential qualification: The applicable timing can depend on the PSC's circumstances, including when the individual became a PSC and whether they also hold another relevant role in the same company.

Practical point: PSCs should check the specific deadline applicable to their circumstances and take action before it expires. Where Companies House provides an extension mechanism, its applicable conditions and timing should be followed.

Can Coddan verify several CLG directors or PSCs?

Short answer: Yes, where the agreed service arrangement supports verification for multiple individuals.

Essential qualification: Each person has their own identity, evidence and verification circumstances, so verification must be considered separately for each individual.

Practical point: For a CLG with several directors or PSCs, Coddan can help organise the process so that each individual requiring verification is identified and handled through the applicable route.

What happens if Coddan cannot verify me?

Short answer: Coddan will identify the reason or limitation where possible and explain the appropriate next step within the available service scope.

Essential qualification: Successful verification cannot be guaranteed in every case. Some matters may require further evidence, action by the individual, correction of underlying information or another appropriate route.

Practical point: Where Coddan cannot complete the requested verification, the objective is to identify what remains outstanding and whether another available route can be considered.

Does identity verification connect to the Confirmation Statement?

Short answer: They can be connected compliance steps, but identity verification and the Confirmation Statement remain separate processes.

Essential qualification: Where Companies House requires an existing director's Personal Code to be provided as part of the applicable Confirmation Statement process, that requirement must be completed through the relevant filing.

Practical point: A CLG may therefore need to manage identity verification, director or PSC changes and its Confirmation Statement as connected but distinct compliance actions.

Can Coddan correct incorrect director or PSC information?

Short answer: Coddan can help identify the appropriate Companies House correction or filing route where information appears to be inaccurate, subject to the agreed service scope.

Essential qualification: Correcting an inaccurate existing record is different from reporting a genuine new corporate change. The correct process depends on the nature and source of the discrepancy.

Practical point: Where the matter involves a disputed legal position, contested control or another issue requiring substantive legal determination, specialist legal advice may be appropriate.

Still Unsure Which Verification Route Applies?

If your situation involves an overseas identity, failed verification, unsupported identity document, data mismatch, combined director and PSC role, or several people requiring verification, the correct route may not be obvious from the standard process. Coddan can help establish the applicable verification route and explain the next step within its ACSP service scope.

Important: identity verification is a Companies House requirement where the applicable regime requires it, but the precise process and timing depend on the person's role and circumstances. This page provides general practical information and does not determine whether a particular individual is legally a PSC or provide legal advice on complex control or ownership questions. Where a matter requires substantive legal interpretation, appropriate specialist advice should be obtained.

Related CLG Services & Next Steps

Identity verification is one part of the CLG compliance lifecycle. Once the identity-verification position of a CLG director or Person with Significant Control (PSC) has been established, there may be a separate Companies House filing, corporate change, correction, annual compliance requirement or wider governance matter to address.

The appropriate next step depends on what your CLG actually needs. The services below are intended to help you identify the relevant specialist route without treating every subsequent corporate or compliance action as part of the identity-verification process itself.

Ongoing Governance

CLG Company Secretarial Services

If your CLG needs continuing support with statutory records, Companies House obligations, corporate administration or governance-related matters, ongoing company secretarial support may be more appropriate than another identity-verification service.

Explore CLG Company Secretarial Support →
Annual Compliance

CLG Confirmation Statement & Annual Compliance

If identity verification forms part of your CLG's wider annual compliance cycle, the next step may be the Confirmation Statement and associated annual compliance work. Identity verification and the Confirmation Statement process remain separate requirements, even where they arise during the same compliance period.

Explore CLG Annual Compliance →
Corporate Changes

CLG Director, Secretary & PSC Changes

If verification is connected with the appointment, resignation or change of particulars of a director, company secretary or PSC, any corresponding corporate filing should be considered separately once the relevant identity position has been established.

Explore CLG Change Services →
New CLG

CLG Formation

If you are establishing a new Company Limited by Guarantee, identity verification may form part of the wider formation and compliance process. Formation should be considered alongside the proposed directors, PSC position, registered details and governance structure.

Explore CLG Formation →
Wider IDV Support

Identity Verification Solutions Center

If your circumstances extend beyond a CLG director or PSC, the wider Identity Verification Solutions Center provides access to Coddan's broader identity-verification services and related support routes.

Visit Identity Verification Solutions Center →
Director Verification

Business Directors ID Verification

If your identity-verification requirement extends beyond the CLG context, Coddan's broader Business Directors ID Verification service may provide a more appropriate route for a director connected with another type of UK company.

Explore Business Directors ID Verification →
Record Accuracy

Companies House Correction Service

If verification identifies an inconsistency between the person's information and the existing Companies House record, the appropriate next step may be a correction or rectification process rather than another verification attempt or a new corporate-change filing.

Explore Companies House Correction Support →

Which Route Should You Take Next?

Start with the actual requirement in front of you. If the issue is establishing identity, use the appropriate identity-verification route. If verification has established the identity position but a director, PSC or company detail needs to be updated, consider the relevant corporate-change or correction service. If the requirement is recurring rather than one-off, ongoing company secretarial or annual compliance support may be more appropriate.

Keep Identity Verification Separate From the Corporate Action

A successful identity-verification result does not, by itself, mean that every related Companies House obligation has been completed. Depending on the circumstances, there may still be a Personal Code submission, Confirmation Statement, appointment or resignation filing, change of particulars, PSC update or correction to address. Treating these as connected but distinct steps helps reduce the risk of assuming that one process has completed another.

Identity Verification Is One Step in the CLG Compliance Lifecycle

Coddan's CLG identity-verification service is designed to help establish the applicable identity-verification position and support the relevant process within the agreed Authorised Corporate Service Provider (ACSP) service scope. Where a separate corporate or compliance action is required afterwards, the appropriate specialist route can be considered as the next step.