We use cookies on this website, you can read about cookies and GDPR Privacy Policy here
Coddan CPM Ltd. – Company Registration Agent in the UK

Empowering Integrity: How Identity Verification Transforms Corporate Compliance for Businesses. Building Trust: The Vital Importance of Identity Verification in Strengthening Corporate Ethics

Step 1
Identify Who Needs Verification
Step 2
Choose Your Verification Route
Step 3
Gather Required Documents and Information
Step 4
Complete the Verification Process
Step 5
Receive and Link Your Personal Code
Step 6
Maintain Corporate Records
Companies Registry's e-Services Portal Identity Verification Strengthening Corporate Compliance: The Essential Role of Identity Verification for Companies House

WHY IDENTITY VERIFICATION MATTERS

Understand why identity verification matters—and get the right help

Companies House identity verification connects a real person with the roles they hold and helps deter identity misuse. For UK and overseas directors and people with significant control (PSCs), Coddan explains what applies, provides supported verification through Credas and helps identify any separate code or company task that remains. Have suitable identity evidence and your personal details ready; we explain what your selected service requires.

Getting verified shouldn’t be a paperwork marathon. With Coddan’s fast-track ID verification for Companies House, you can breeze through compliance in just 5–10 minutes—even if you’re halfway around the world. Whether you’re a UK director or a PSC abroad, our same-day Companies House ID verification securely matches your identity to your role, helping prevent misuse and keep your business on track. Download the app, upload your passport or driving licence, and let Credas handle the rest—no stress, no confusion. Coddan’s experts guide you every step of the way, explaining exactly what your chosen service needs and flagging any extra company codes or tasks. Fast-track and same-day ID verification for Companies House are now as simple as a selfie. Bring your ID and details, and let us do the heavy lifting while you focus on running your business.

Your personal manager, by email or telephone. Receive instructions, explanations of required information and updates on your order and verification status. This normal assistance comes with every verification package; paid priority handling, extended consultation and continuing support have separate scope.

Use the supported secure process for identity evidence and confidential codes, rather than an ordinary initial email. Read our privacy policy.

Already verified through an accepted route? You may only need help using your Personal Code or completing a separate filing. If everything required is complete, no further service is needed. You can also review the free Companies House route.

Simple choices, useful support

Choose straightforward verification with professional review and personal help, or ask about a particular difficulty. Each verification package covers one individual, rather than each company or role. Compare published fees and inclusions; uncertain work can be quoted before you decide.


Easy to start, wherever you live

Order a suitable published service online. Coddan creates your Credas case and arranges an email or SMS invitation for your own checks. Supported remote participation needs suitable documents and a camera-equipped device for capture and liveness. Read the preparation guidance or ask us about document suitability before ordering.


Fast to progress through good preparation

Clear personal information, suitable evidence and early explanations of name or address differences help avoid unnecessary back-and-forth. Coddan reviews the results and clarifies outstanding questions before submitting confirmation when satisfied. Preparation supports efficient progress; Coddan’s review and Companies House’s response remain separate stages.

Quick access to the right help

Contact your personal manager directly about an unclear instruction, document question or stalled stage. Tell them where you stopped and what message appeared. They explain the appropriate next step and keep you informed, helping distinguish a capture difficulty from an outstanding review or a later company task.

ACSP verification, professionally handled

Coddan CPM Limited is a registered Authorised Corporate Service Provider (ACSP). Following your Credas checks, we review the evidence and results, clarify outstanding information and submit verification confirmation when satisfied. Companies House then issues your Personal Code. Completing the checks alone does not complete every stage; registration is not government endorsement.

TCSP support for your company’s next step

As an HMRC-supervised trust or company service provider (TCSP), Coddan can also help with new-company formation and existing-company administration. You can arrange the relevant work through us, including for a company formed elsewhere. AML customer checks have a separate purpose from Companies House verification; connected services have their own agreed scope and charges.

Your Personal Code—and the company work that follows

The Personal Code belongs to you, the verified individual. It may be needed for new-company incorporation or relevant director and PSC roles and filings involving an existing company. Code issue, role linkage and the underlying filing are distinct: buying verification does not automatically include these later services. Coddan can arrange suitable verification and limited-company formation or existing-company administration, so you can obtain the supported work through one provider.

Before ordering, email info@coddan.co.uk with your role, verification position, company name or number where relevant, difficulty and any relevant date. Describe document types and issuing countries without attaching evidence or codes. Organisations and professional firms coordinating several people can enquire here too. We explain suitable work and charges; an enquiry creates no obligation to order.

Ask about the available written service agreement, engagement letter or service schedule recording the selected work, charges and Coddan contact.

Find guidance for your present verification position

Start Your Business Today: Fast Formation Services to Meet All Compliance Standards

Simplify your overseas ID verification with our easy Companies House bundles. Start today and make compliance a breeze!

Streamline your ID verification process with our hassle-free Companies House bundles. Begin your compliance journey effortlessly today!
£40.00

IdentityGuard Pro™

Recommended for

1
package

Buy Now IdentityGuard Pro™ — supported verification from outside the UK. Living overseas and need Companies House identity verification for a director or PSC role? You can arrange the supported Credas process through Coddan without making a special trip to our office. We create your case, send your invitation, review the results and explain any information still needed. You provide suitable evidence and complete your own applicable identity and liveness checks. Your personal manager gives instructions, answers questions and updates you by email or telephone. The service is available for supported overseas documents; suitability depends on the evidence, not simply your nationality or country of residence.

£40.00 payable for one individual. UK VAT is not charged on this eligible overseas service. The price covers the supported verification process, professional review and Coddan’s ACSP confirmation when satisfied. Companies House emails your Personal Code to you; the code belongs to you, including where you have more than one UK company. Being both a director and PSC does not itself require two purchases. Formation, role linkage and company filings are separately instructed. Choose IdentityGuard Pro for straightforward supported verification, or ask about document suitability or existing verification before ordering.



£65.00

RapidVerify Pro™

Recommended for

2
package

Buy Now RapidVerify Pro™ — priority attention when you are arranging verification from abroad. If a UK company appointment or filing date is approaching, Coddan can prioritise its work on your supported verification case. We arrange your Credas invitation, review the information and results, clarify outstanding questions and submit ACSP confirmation when satisfied. Your personal manager helps you understand what is needed and communicates progress by email or telephone. Priority handling is the additional service; ordinary personal-manager assistance and the applicable verification standards are part of every package. You complete your own checks using suitable documents.

£65.00 payable for one individual. UK VAT is not charged on this eligible overseas service. Coddan targets processing within one business day where the supported route is suitable, all required information and checks are complete, and no further enquiries arise. This concerns Coddan’s work; Companies House code delivery and the underlying company filing are separate. Choose RapidVerify Pro when this priority service fits your needs. If you are unsure, tell us your relevant date, document type and issuing country before ordering. An enquiry creates no obligation. Company filings remain separately instructed.



£125.00

VerifyFlex Solutions™

Recommended for

3
package

Buy Now VerifyFlex Solutions™ — practical help with an overseas document-check problem. Has the app not accepted your identity document, leaving you unsure what to do next? Coddan manually examines the document to identify the issue and explains what needs attention within the supported Credas process. We arrange your case, review the results, clarify outstanding information and submit ACSP confirmation when satisfied. Your personal manager gives instructions and progress updates by email or telephone. This is document troubleshooting through Credas, not an independent manual-verification route. Living overseas alone does not make this additional service necessary.

£125.00 payable for one individual. UK VAT is not charged on this eligible overseas service. The additional work is investigation and guidance around document-check problems. It does not make every document acceptable or promise successful verification. Before purchasing after an unsuccessful attempt, describe the document type, issuing country and message received. Do not attach identity evidence to the initial enquiry. Coddan confirms suitable work and charges before you decide; another paid check is not automatically required. Companies House issues your Personal Code following Coddan’s ACSP confirmation. Formation and company filings are separate services.



£220.00

FlexiVerify Option™

Recommended for

4
package

Buy Now FlexiVerify Option™ — non-biometric document support for customers abroad. Where your case calls for non-biometric identity documents, Coddan manually reviews them, submits them to Credas and provides further explanations in response to Credas comments where required. Your personal manager explains the evidence needed, coordinates questions and keeps you informed by email or telephone. We also arrange the supported verification process and review the results before ACSP confirmation. The work remains Credas-supported and does not replace the applicable identity checks. Overseas residence alone is not a reason to buy this package; the document work required determines its suitability.

£220.00 payable for one individual. UK VAT is not charged on this eligible overseas service. The fee includes manual review and submission of non-biometric documents to Credas, plus explanations requested by Credas. Coddan submits its ACSP confirmation when satisfied, and Companies House emails your Personal Code. Ask about your available document types, issuing countries and intended company task before ordering, without sending sensitive evidence in the initial email. We confirm suitability and charges before you decide whether to proceed. Formation, role linkage, company filings, translation and document legalisation are separately instructed.





Incorporate with Confidence: Securing the Future of Your Business through Compliance.

Part 2: One-Time Identity Verification for Companies House. Creating a Secure Future: Embracing One-Time Identity Verification for Companies House

Bypass the Bottlenecks: Guaranteed ID Verification for Companies House. Done-for-You IDV: Eliminate Digital Rejections and Compliance Blocks.
£40.00
+VAT

IdentityGuard Pro™

Recommended for

1
package

Buy Now IdentityGuard Pro™ — supported Companies House identity verification. Need to verify your identity for a new appointment, a planned company or an existing director or PSC role? This service helps UK customers complete the supported Credas checks with a personal manager to guide them. Coddan sets up your verification case, sends your invitation, reviews the results and explains any information still needed. You complete your own identity and liveness checks using suitable documents. Your manager is available by email or telephone for instructions, questions and progress updates, so you have someone to contact throughout the process.

£40.00 + £8.00 VAT = £48.00 payable for one individual. The fee covers the supported verification process, professional review and Coddan’s ACSP confirmation to Companies House when satisfied. Companies House then emails your Personal Code to you. Being both a director and PSC does not itself require two purchases. Formation, role linkage and company filings are separately instructed services. Already verified, or unsure whether your documents are suitable? Ask about the work you need before ordering. Otherwise, order IdentityGuard Pro for one person.



£65.00
+VAT

RapidVerify Pro™

Recommended for

2
package

Buy Now RapidVerify Pro™ — priority handling for your verification. Working towards a director appointment or company filing date? Choose this service when your supported identity-verification case needs priority attention from Coddan. We arrange your Credas invitation, review the information and results, clarify outstanding questions and submit our ACSP confirmation when satisfied. Your personal manager provides instructions, answers questions and updates you by email or telephone. The additional fee buys priority handling of Coddan’s work; personal-manager assistance and the applicable verification standards remain part of every package.

£65.00 + £13.00 VAT = £78.00 payable for one individual. Coddan targets processing within one business day where the supported route is suitable, all required information and checks are complete, and no further enquiries arise. Companies House issues your Personal Code separately; this target is not a promise of code delivery or filing completion within one day. Company filings are separately instructed. Order RapidVerify Pro with priority handling, or ask about your deadline and document suitability before ordering. An enquiry creates no obligation to order.



£125.00
+VAT

VerifyFlex Solutions™

Recommended for

3
package

Buy Now VerifyFlex Solutions™ — help when a document check raises questions. If the app has not accepted your document, you need to understand the problem before choosing the next step. Coddan manually examines the document to identify the issue, explains what needs attention and helps progress the supported Credas process. The service also covers arranging your verification case, reviewing the results and submitting ACSP confirmation when satisfied. Your personal manager communicates by email or telephone, giving instructions and explaining progress. Manual review supports the Credas process; it is not an independent verification route.

£125.00 + £25.00 VAT = £150.00 payable for one individual. This package adds investigation and guidance around document-check problems. It does not make an unsuitable document acceptable or promise successful verification. Companies House emails your Personal Code after Coddan’s ACSP confirmation. Before buying following an unsuccessful check, describe the document type, issuing country and message received, without attaching identity evidence to your initial email. We confirm suitable work and charges before you decide. Order VerifyFlex Solutions once the service fits your case. Company filings remain separately instructed.



£220.00
+VAT

FlexiVerify Option™

Recommended for

4
package

Buy Now FlexiVerify Option™ — non-biometric document review and Credas coordination. Need help presenting non-biometric identity documents for verification? Coddan manually reviews the documents, submits them to Credas and provides further explanations in response to Credas comments where required. Your personal manager explains what you need to provide, coordinates questions and keeps you informed by email or telephone. This service combines document work with the supported verification process and Coddan’s review of the results. Verification remains Credas-supported; manual document review does not replace the applicable identity checks or establish a separate Coddan-only route.

£220.00 + £44.00 VAT = £264.00 payable for one individual. The additional work is manual review and submission of non-biometric documents, with follow-up explanations to Credas where requested. Coddan submits its ACSP confirmation when satisfied; Companies House then emails your Personal Code. Before ordering, ask about your non-biometric documents and intended company task. Describe document types, issuing countries and any difficulty without sending sensitive evidence in the initial email. We confirm suitability and charges without an obligation to order. Order FlexiVerify Option after suitability is confirmed. Company filings are separately instructed.





IDENTITY, COMPANY ROLES AND YOUR NEXT STEP

The role of Companies House identity verification in corporate transparency

Start with what the requirement is intended to establish

Companies House identity verification is a legal requirement for applicable individuals. Its purpose is to make it more difficult for a person to use a false or misappropriated identity and to improve the transparency, trust and accuracy of information on the Companies House register.

Navigating Companies House identity verification doesn’t have to be a headache. Coddan CPM's fast-track ID verification for Companies House is designed for UK and overseas directors and people with significant control (PSCs) who need to get verified quickly and correctly. Coddan walks you through exactly what applies to your situation, supports you via the Credas app, and flags any outstanding tasks along the way. The process is straightforward—have your passport or driving licence ready, download the ID verification app, and you’re typically done in 5–10 minutes. Whether you’re after same-day ID verification for Companies House or just want a smooth, supported experience without the guesswork, Coddan takes the complexity out of compliance so you can get back to running your business.

For UK and overseas directors and people with significant control (PSCs), understanding what verification establishes helps avoid confusing an identity check with a company filing. Coddan can explain what remains and provide suitable supported verification, with professional review and personal-manager help. The guidance below distinguishes that service from the free official route, existing verification and later company work. If a relevant date is approaching, our fast track ID verification guidance explains priority handling and its processing target.

REGISTER INTEGRITY

What identity verification contributes to the Companies House register

Why reliable identification matters

Identity

It helps establish that an individual is who they claim to be.

Accountability

It supports the connection between verified people and the corporate capacities in which they act.

Register confidence

It contributes to more reliable information, but does not guarantee that every company record is accurate or eliminate every form of fraud.

What identity verification can—and cannot—establish

A defined legal function, not a universal compliance solution

Identity verification concerns the identity of the individual. It does not, by itself, determine whether a proposed appointment is valid, whether a filing is complete or whether every continuing company obligation has been satisfied.

The appropriate outcome may be verification, use of a Personal Code, a role-related action, a separate corporate event, another legitimate route or nothing further.

Verified identity, corporate roles and the Companies House record

A verified identity belongs to the individual. The individual may hold several roles and may be connected with more than one company, but each applicable role-related requirement still has to be addressed through the relevant Companies House process.

One successful verification does not automatically complete every director role, PSC role, appointment or company filing associated with that person.

Who is currently required to verify

Identify the individual’s actual role before applying the requirement

Current Companies House guidance covers directors, applicable equivalent officers, directors of overseas companies registered in the UK, people with significant control and individuals registering as Authorised Corporate Service Providers. Individual LLP members may fall within the applicable equivalent-officer requirements.

Requirements for people who file, limited partnerships, corporate directors, corporate LLP members and officers of corporate PSCs are described by Companies House as later phases unless and until the relevant requirement is officially commenced.

ROLE-DEPENDENT TIMING

Why the applicable timing depends on the person’s role

Existing directorThe Personal Code is provided through the applicable Confirmation Statement process for each company.
New directorThe code is provided through the applicable incorporation or appointment process.
PSCA separate 14-day period applies, with its dates determined by the person’s circumstances.
Overseas company directorThe applicable requirement is connected with the anniversary of the UK establishment’s registration.

Why there is no single deadline for every role

Commencement is not the same as one universal completion date

Mandatory identity verification commenced for relevant cohorts on 18 November 2025, but that date did not create one identical deadline for every director, PSC or company. The applicable date can depend on a Confirmation Statement, appointment, incorporation, PSC circumstances, birth month or entry on the Companies House register.

Check the dates for your role on the Companies House register and in current official timing guidance. There is no single November 2026 deadline applying identically to everyone.

What happens after successful identity verification

Companies House issues your Personal Code after successful verification. For Coddan-supported verification, it emails the code to the address provided for you after our ACSP confirmation. Completing your Credas checks is an earlier stage; your manager can explain whether review or submission remains. If the email is missing, check spam or junk and ask your manager to check the submitted address. If that address is correct, contact Companies House and ask its ACSP team to resend the email.

Personal Code or company authentication code?

Personal Code: the individual

This 11-character code belongs to you. It is used for applicable director and PSC requirements, including incorporation, appointment and director verification through a Confirmation Statement. A PSC supplies it separately for their PSC role. Official Personal Code guidance explains access, saving and compromised codes.

Company authentication code: the company

Often called the WebFiling code, this six-character alphanumeric code authorises relevant electronic company filings. It does not verify a person. Official authentication-code guidance explains requesting and managing it, including the different overseas-company procedure.

An electronic Confirmation Statement may need both codes for different purposes, depending on the filing route. Neither replaces the other, a company registration number or a GOV.UK One Login password. Describe the intended task to your manager without sending codes in an ordinary enquiry; we explain what is needed and the appropriate secure process. Holding a code does not authorise unrequested future filings.

Identity verification, the Personal Code, role linkage and company filings

Four related but separate stages

  1. 1. VerificationThe individual’s identity is checked through an applicable route.
  2. 2. Personal CodeCompanies House issues the code following successful verification.
  3. 3. Role-related actionThe code is provided for each applicable role through the relevant process.
  4. 4. Corporate eventFormation, appointment or filing remains a separate legal and administrative event.

Incorporation and director appointments remain separate corporate events

Verification may be required in connection with forming a company or appointing a director, but completing the identity check does not incorporate the company or complete the appointment. Each event has its own information, authority and filing requirements.

Director and PSC role requirements must be addressed separately

A person can be both a director and a person with significant control of the same company. The same Personal Code belongs to that individual, but it must be provided separately for the director and PSC roles through the applicable processes.

Completing one role-related step does not automatically complete the other.

Example: an individual living overseas

An individual living outside the UK may need to verify because of a role connected with a UK company. Overseas residence does not, by itself, establish that the case is complex or that paid support is required.

The appropriate route depends on the person’s actual role, documents and circumstances, together with the options supported at the time.

Example: one individual holding more than one corporate role

A verified individual may be a director of several companies and a PSC of one or more of them. The Personal Code belongs to that person, but each applicable company and role still needs its own relevant action. Verification packages cover one individual, not each appointment: being both a director and PSC does not itself require two purchases.

Verification for several people or professional clients

Coddan offers discounted quotations for several individuals and for professional intermediaries arranging client verification. Email info@coddan.co.uk before ordering with the organisation’s name and legal structure, number of distinct people needing verification, relevant dates and coordination requirements. Intermediaries should also identify their firm and whether the enquiry concerns one client organisation or several. We confirm suitable work and discounted charges before you decide; an enquiry creates no obligation.

Each individual completes their own checks. We establish the instructing party, payer, communication contacts and authority to receive updates. Coordinating or paying does not automatically permit access to another person’s identity evidence or Personal Code. Confidential information follows the appropriate secure process.

LEGITIMATE VERIFICATION ROUTES

Verify directly with Companies House or choose Coddan’s supported service

Choose according to suitability, not pressure

Free GOV.UK One Login routeThe direct Companies House service is free. Depending on eligibility, GOV.UK One Login guides you to an app, online security questions or a participating Post Office. It is not an app-only route, and overseas residence does not automatically exclude you.
Coddan’s Credas-supported serviceChoose paid professional help with case setup, instructions, review and clarification. You complete the supported Credas checks; Coddan submits ACSP confirmation when satisfied. Companies House issues the Personal Code. Normal personal-manager help by email or telephone comes with every verification package.

The straightforward UK service is £40.00 + £8.00 VAT = £48.00 payable for one individual. Choose a published verification service and order, or enquire about document suitability first. For overseas instructions, confirm the applicable tax treatment and total. Additional document work, priority handling and company filings have separate scope and charges.

Choose for the documents, assistance and remaining work you need. Neither route guarantees acceptance, and accepted existing verification need not be purchased again. Detailed guidance on Coddan’s supported process explains preparation and participation.

What an Authorised Corporate Service Provider is responsible for

Professional responsibility remains with the ACSP

When verifying an individual, an ACSP must meet the Companies House identity-verification standard. If it uses a commercial platform, it must still be satisfied that the required steps have been completed and be able to explain and evidence its decision.

Coddan CPM Limited appears on the Companies House public ACSP list with HMRC as its AML supervisor. Our professional responsibility includes considering unresolved information, reaching a supported decision and keeping required records. Registration identifies the responsible provider; it does not imply government endorsement or guarantee an outcome.

Identity evidence is handled through the supported secure process, rather than an ordinary initial enquiry. The ACSP standard requires verification evidence and check records to be retained for seven years from completion of identity verification. Document images are not published as company filings. After you connect your verified identity to Companies House records, its public verification statement identifies you, the verification date, ACSP and AML supervisor. Read Companies House’s explanation and Coddan’s privacy policy.

Technology checks and the ACSP’s professional decision

Fast track ID verification: preparation, checks and professional review

Coddan reviews your order, creates your Credas case and arranges the email or SMS invitation. You provide accurate personal details and suitable evidence, then complete your own supported checks, including liveness. Your manager gives instructions, explains outstanding questions and updates your order and verification status by email or telephone. That assistance is distinct from separately selected priority handling.

Credas performs the applicable identity and document checks. Coddan reviews the results, clarifies missing or inconsistent information and decides whether the Companies House standard has been met. When satisfied, Coddan manually submits verification confirmation through its ACSP account. Companies House then issues the code. Manual review and submission do not establish an independent manual-verification service outside Credas.

For customers seeking one day ID verification, RapidVerify Pro provides priority handling of Coddan’s work. The processing target is one business day where the supported route is suitable, all required information and individual checks are complete, and no further enquiries or verification issues arise. This is a business-day processing target, rather than a promise of completion within 24 hours of ordering. Companies House issues the Personal Code separately; code delivery, role linkage and company filings are outside this target. Choose the published priority service, or tell your manager your relevant date and document position before ordering.

If an invitation is missing, will not open or looks doubtful, contact your manager using the details for your order or Coddan’s published contact details. Ask us to confirm the invitation before following it; a displayed sender name alone is not proof. Do not send identity evidence or confidential codes in an ordinary initial email.

International documents and overseas circumstances

Document suitability depends on the available route

An overseas address, international passport or different naming convention may affect which route and evidence can be used. It does not automatically make the person unsuitable for the free route or require professional assistance.

Before starting, have your full name and former names, date of birth, home address and requested address history, accurate email and telephone details, suitable documents and a camera-equipped device for capture and liveness checks. Explain name or address differences early. For document photographs, use good lighting, avoid glare and keep the whole document clear and in frame, following the invitation’s instructions.

Unsure whether your evidence is supported? Describe the document type and issuing country at info@coddan.co.uk before ordering, without attaching evidence. Tell us about a device, camera or liveness difficulty so we can establish what assistance is available. Companies House’s permitted evidence and Credas’s general capabilities do not establish that every option is enabled in Coddan’s service; we confirm the supported route for your circumstances.

Companies House identity verification is separate from AML, KYC and CDD

Different compliance purposes must remain distinct

KYC/AML customer due diligence

Know Your Customer and anti-money laundering checks help Coddan understand its customer, relevant ownership or control and the instructed business relationship. We obtain and review relevant customer information and identity evidence. This work does not itself produce a Companies House Personal Code.

Companies House identity verification

The individual completes the supported checks for the applicable Companies House requirement. Coddan reviews results and clarifications, then submits ACSP confirmation when satisfied. Companies House issues the Personal Code; providing it for an applicable role is a separate step.

Some evidence may overlap, but neither obligation automatically completes the other. Tell your manager what checks you have already completed; we establish what remains and whether information is suitable for the instructed work. Automatic evidence reuse is not assumed, and two obligations do not automatically mean two paid verification packages. HMRC explains the separate customer due-diligence purpose.

When identity verification is not the task that remains

Identify what has already happened before choosing a destination

The remaining job may concern the Personal Code, a director or PSC role, an appointment, company formation, a Confirmation Statement, another filing or a discrepancy in the company record. Those destinations should be considered on their own terms.

If the individual has already been verified

In most cases, Companies House says an individual should verify only once and should not verify again unless instructed. The next question is whether the Personal Code or an applicable role-related action remains.

If a verification attempt has not succeeded

An unclear photograph, interrupted check, unsuitable document and mismatch in a company record are different problems. Tell your manager where the check stopped and what message appeared, without sending sensitive evidence in an ordinary enquiry. Coddan investigates what information is needed and explains the supported next step. Where instructed, manual document review can help identify why the app did not accept it; this remains Credas-supported verification.

Clearer evidence, clarification, a supported retry or another legitimate route may be appropriate. Check included work and any further charge before arranging additional attempts or document work. An interrupted or unsuccessful check is not automatically a reason to buy verification again.

If you wish to cancel, cannot supply suitable evidence or receive an unsuccessful result, contact your manager to establish the work completed and the applicable cancellation or refund position. These are different circumstances; payment does not guarantee verification.

If the Personal Code or role-linkage step remains

Get help with the remaining code or role step

A person who has already verified should not be returned automatically to another verification service. The appropriate destination may instead explain the Personal Code or the process for providing it for a director or PSC role.

If an appointment, formation or filing remains

Use the destination for the actual corporate event

You can arrange suitable limited-company formation or existing-company administration through Coddan alongside supported verification, including for a company formed elsewhere. Each appointment, incorporation or filing still has its own information, authority, scope and charges. Verification alone does not complete it, and a Personal Code is not required for every administrative task.

When nothing further may be required

You can finish without another purchase

If the applicable verification, Personal Code and role-related requirements have already been completed and no connected corporate event remains, another Coddan service may not be necessary.

Find help for your next verification-related step

Email info@coddan.co.uk with your role, current verification or code position, relevant company name or number, difficulty and any relevant date. You need not diagnose the technical solution. Coddan explains suitable work and charges before you decide; an enquiry creates no obligation. Identity evidence and confidential codes follow the appropriate secure process.

Ask about the available written service agreement, engagement letter or service schedule recording selected work, charges and your Coddan contact. You can order a suitable published service directly without first requesting a quotation.

Discuss the support you need with Coddan

Check current Companies House guidance before acting

Regulatory information can change

Guidance reviewed on 19 October 2026. Check the current Companies House requirements and the dates for your individual role before acting. Supported evidence, commencement stages and filing procedures can change.

Frequently asked questions about the role of identity verification

Understanding the requirement

It is intended to deter identity misuse and improve the transparency, trust and accuracy of information on the Companies House register.
The requirement presently applies to specified roles, including directors, applicable equivalent officers, PSCs and individuals registering as ACSPs. Current official guidance should be checked for the person’s precise role.
Yes, where that route is suitable for your circumstances. The direct Companies House service uses GOV.UK One Login and is free.
A registered ACSP may agree to verify an individual, must meet the Companies House standard and remains responsible for its professional decision. It may charge for the service.
It is the unique identifier Companies House provides after successful verification. It belongs to the individual, not to one company.
No. The code must still be provided for each applicable role through the relevant Companies House process.

Applying the requirement to your position

You must provide the Personal Code separately for the director and PSC roles through their applicable processes.
No. The applicable timing depends on the person’s role and circumstances. PSCs have separate 14-day periods, and directors use processes connected with confirmation statements, appointments or incorporation.
Yes, using an appropriate route and suitable evidence. Overseas residence does not automatically require a paid service.
The discrepancy should be identified and understood. Verification of the person and correction of a company record are related but separate tasks.
Normally no. Companies House says that in most cases a person verifies once, but the Personal Code must still be provided for each applicable role.
Coddan may provide supported identity verification or help identify a different professional destination. The appropriate support depends on what has already happened and what remains unresolved.