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Choose IdentityGuard when the supported route fits and you want case setup, review and assistance. You do not need priority just to receive normal manager help.
When IdentityGuard Pro is sufficient
IdentityGuard Pro is Coddan's standard supported Companies House identity-verification service for one CLG director or individual PSC. Choose it when the supported Credas process suits the person and you want professional setup, review, clarification and ACSP submission, without a separately defined priority or document-coordination instruction. It is an assisted service, not merely the purchase of an app link.
You may be a proposed director preparing for a new company limited by guarantee, an existing director addressing the applicable verification requirement, or an individual PSC who still needs to verify. The company's age does not determine the package. What matters is the individual's current verification position and whether this supported process can meet the need.
For example, a community association is arranging formation and its proposed director has suitable evidence ready. They want instructions and a personal manager, but have no particular priority request or unresolved document problem. Standard verification can be sufficient. A second person with the same straightforward circumstances does not need a more expensive package simply because they live overseas; actual route suitability and the evidence still need to be considered.
If you already hold accepted Companies House verification, you may not need this purchase at all. Tell Coddan what has been completed and what remains. A later role submission, a lost code or an underlying company-record correction is a different task. The useful starting point is sufficient assistance for the real need, including recognising when another identity check is unnecessary.
What the £40 standard service buys
Standard supported identity verification
Standard supported identity verification is Coddan’s individual Credas case setup, invitation and instructions, review of results and clarification of missing or inconsistent information. The individual supplies the requested identity information and evidence and completes applicable personal checks, including liveness where required. Coddan submits its ACSP confirmation when satisfied; the standard service includes ordinary personal-manager assistance without a paid priority increment.
Normal personal-manager help is included by email and telephone. You can ask about instructions, outstanding information and order or verification progress. That support helps connect your actions to Coddan's next step, so an uncertain screen or request does not leave you guessing whether the whole instruction has finished. It does not turn the package into an unrestricted technical, legal or continuing company-support retainer.
When Coddan is satisfied that verification meets the required standard, it submits the ACSP confirmation to Companies House. The assignment is complete once verification confirmation has been received and the data has been submitted. Companies House issues the Personal Code to the individual through its own process. Completing the Credas checks is therefore an important stage, but not the entire professional instruction.
The practical result is the supported verification work carried through to Coddan's confirmation submission. No printed certificate, statutory book, company formation, role-linkage filing or annual monitoring service is included by implication. If your organisation needs one of those other tasks, identify it separately. There is no need to buy a higher verification package merely to obtain the ordinary assistance described here.
Start with clear information and supported evidence
Tell Coddan who is being verified and whether the case relates to a new or existing CLG. Mention accepted verification already completed and whether another provider or instruction is currently dealing with the same person. This helps avoid duplicate purchases and identifies whether the remaining need is a check, a code issue or a company filing.
Read more: start with clear information and supported evidence
Follow the particular invitation's evidence instructions. Have the requested original identification available and use the supported capture process. If the available document is different from the instructions, ask before uploading it. Coddan and Credas requirements should guide that decision; the fact that a document is official or familiar in another country does not by itself establish that it is accepted for this journey.
Provide accurate personal information and explain name or address-history differences through the agreed route. A manager can help clarify an apparent inconsistency, but cannot supply missing personal facts on your behalf. If an organiser is paying, identify their role separately from the individual. Evidence and applicable liveness checks still concern the person being verified, not the payer or company contact.
Preparation makes the process easier to progress by reducing avoidable omissions and unsupported uploads. It is not a promise that every check will pass or that Companies House will issue the code within a set time. If you encounter a problem, describe the stage and any displayed message to your manager. Do not send identity images, passwords or Personal Codes in a general initial enquiry.
Personal-manager help makes the process usable
Your manager helps with the accepted verification instruction: the information requested, invitation questions, clarification and progress. That is useful whether you are completing your own check or coordinating administration for several proposed directors. The contact provides continuity around the actual case rather than expecting you to work out every supplier result alone.
Read more: personal-manager help makes the process usable
If the invitation has not arrived, explain that before placing a replacement order. If you cannot complete a step, identify what you were trying to do and what happened. The manager can clarify the supported next action and distinguish an unfinished personal check from a result awaiting Coddan's review. A short description is usually more useful at this stage than an unsolicited collection of private documents.
The individual must still participate personally. A manager cannot perform a selfie or liveness check for someone, approve unsupported evidence merely to complete an order, or guarantee an external result. Assistance also does not give the payer unrestricted access to another individual's confidential material. Where someone is coordinating the instruction, communication and authority must remain clear.
Normal assistance is part of IdentityGuard. Paid priority buys a separately specified handling increment; it is not the price of having a question answered. If additional document investigation or a different accepted scope becomes necessary, Coddan explains the relevant work and charge before it proceeds. You can therefore choose the standard package with a clear understanding of both the help included and the point at which another instruction may be appropriate.
One individual case: £40 plus applicable VAT
The UK-customer price is £40 plus £8 VAT at 20%, giving £48 payable for this one-off service. The charging unit is one individual verification case. It is not a fee for every director appointment, every company or each capacity held by that same person. Two different individuals are two cases; one individual who is both director and PSC does not automatically need two verification purchases.
The recorded treatment for non-UK-resident customers of this identity-verification service does not add UK VAT. Check the appropriate order arrangements for your residence and ask Coddan if the displayed route does not match. Nationality is not a substitute for residence in applying the approved treatment, and this standalone service should not be priced by importing a company-formation verification arrangement.
IdentityGuard does not include priority handling, company formation, later role filings or continuing company support. Its normal assistance remains included. Additional services are separately instructed and charged; you do not need to buy them simply because they are available elsewhere on the site. Consider the actual remaining work before accepting another service or another verification order.
An expired invitation alone does not require another package payment. The link is valid for three days, and Coddan generates a new link free of charge if you have not completed verification before expiry. Additional payment is required where, despite Coddan and Credas instructions, a client uploads documents outside the accepted list, such as a US driving licence. Follow the supplied evidence instructions and clarify any proposed further work and charge before proceeding.
From order to Coddan's completed submission
Start the IdentityGuard order for the individual who still needs supported verification. Coddan reviews the instruction and creates the Credas case. The individual receives an invitation and follows the instructions for information, evidence and applicable personal checks. Ordering, paying and opening the invitation are separate from successfully completing those checks.
Coddan then reviews the results and any outstanding information. If a name, address history or document result requires clarification, respond through the agreed process. A completed app screen does not mean that professional review has been bypassed. Equally, an unanswered question is not automatically proof that the service has failed. Identify the stage with your manager so the next useful action is clear.
Once satisfied that the requirements have been met, Coddan submits the ACSP confirmation to Companies House. The accepted assignment ends when verification confirmation has been received and the data submitted. Companies House's issuance of the Personal Code follows its own process. Coddan does not create the code or promise that a standard or priority handling period controls its delivery.
Keep this sequence connected to the actual outcome. A founder can coordinate the completed verification with the separate incorporation instruction. An existing director or PSC can address the applicable role use of the code. Neither step is silently included in IdentityGuard. Your manager can help identify a separate service where needed, but a further purchase is unnecessary when the individual can complete the remaining official step themselves or it is already covered by an accepted instruction.
Evidence must meet the Companies House standard
Companies House sets the identity-verification standard and Credas supplies the supported technology and journey. Coddan uses that process and retains its responsibility as the ACSP for the verification decision. A scanned document, an app result or payment is not by itself completion of all the required steps. The evidence must be suitable for the method used and belong to the individual.
Read more: evidence must meet the companies house standard
Credas's published Companies House guidance includes supported passports, specified photocard driving licences, relevant biometric identity cards and UK residence documents. The exact document, issuing jurisdiction and route matter. The wider Companies House standard and the documents accepted by a particular supplier journey are related but not interchangeable lists. Follow the invitation rather than substituting a document because another service accepted it previously.
Where Option 2 applies, Companies House requires two photographic Group A documents or one photographic Group A document plus one Group B document. A non-UK resident must provide at least one government-issued document. Supporting evidence such as a bank statement does not independently replace the required photographic identity evidence. Non-biometric supporting documents can require manual review, and their upload is not automatic authentication.
Name changes, address history and whether the evidence belongs to the person can require further explanation. Coddan gives instructions and reviews what is supplied; customers need not decide the professional sufficiency of a document combination unaided. However, an unsupported document cannot be made acceptable simply by purchasing more assistance. Use the manager route to clarify the available supported work before a different instruction is accepted.
There is also a difference between an accepted category and an acceptable individual document. The document's condition, issuing authority and currency can matter. Companies House excludes documents cancelled or replaced by a newer one and specifies the limited exceptions to its general exclusion of expired evidence. Do not assume that an exception establishes Credas's ability to validate the particular document you hold. Ask about the actual supported journey rather than relying on a general search result.
The check must connect the evidence with a real individual. Document authenticity, the person's details and the applicable checks all contribute to that conclusion. A birth certificate, an address statement or an uploaded image does not independently establish completion. Credas can collect supporting material for human review; Coddan must still assess the case before confirming verification to Companies House.
Use the invitation and the corresponding instructions together. Where you need to explain a changed name or an address-history gap, follow the agreed evidence channel rather than sending private documents to an unrelated contact. These distinctions help you understand why clarification may be necessary even after a document has been captured successfully. They do not establish a new service tier or require every customer to buy document troubleshooting.
Credas Companies House verification guidance · Companies House evidence standard
One person, potentially several relevant roles
CLG directors and individual PSCs are the audience for this service. Guarantor-membership does not by itself establish the same Companies House identity-verification requirement. A charity trustee who is also a company director needs to consider that director role, while trusteeship of a different legal structure does not automatically create an identical Companies House task.
Read more: one person, potentially several relevant roles
An individual may be a director, a PSC or both. In most cases verification is completed once and the same Personal Code is used for the relevant roles and companies. The requirement to provide verification details for a particular role remains separate. Do not infer that being verified once automatically connects every existing record, and do not buy another check merely because another role requires the code.
For a new company, the incorporation and relevant role requirements need to be coordinated with formation. For an existing CLG, the timing depends on the role and circumstances. There is no single deadline that should be assumed for every visitor. The official guidance and the company's actual position determine what must be done and when.
The individual, organiser, payer and company contact can be different people. Payment is not authority to impersonate the individual, supply invented facts or obtain confidential evidence. The company retains its filing responsibilities and the individual must complete applicable personal checks. Identify who is asking for assistance and what they are authorised to coordinate; this helps keep the verification and later administrative work correctly connected.
Verification, AML checks and the two codes
Companies House identity verification establishes identity to its prescribed standard and leads to a Personal Code issued by Companies House. Coddan's AML/KYC work concerns the customer relationship and applicable due diligence. Some evidence may overlap, but completing a customer check does not automatically prove that Companies House verification has been completed. Nor should every evidence request be interpreted as a second paid identity check.
Read more: verification, aml checks and the two codes
A Personal Code concerns the verified individual. A company authentication code is a different credential used for company filing access. Keep both secure and do not place either in a general enquiry, public document or ordinary package comment. If later filing work requires confidential information, use the agreed secure route and establish the relevant authority separately.
Companies House's free direct verification service uses GOV.UK One Login. Its available methods and documents differ from the Credas-supported ACSP route. You can choose that official route where suitable. Coddan's fee is for the professional work and assistance described here, not a compulsory government fee or a payment for a more legitimate verification status.
If you have already verified, check the remaining task before ordering. You may need to retrieve your Personal Code, supply it for a role or address a company-record problem. Those issues have their own official and Coddan guidance. A completed identity check is not an annual subscription that must be purchased again merely because a confirmation statement or another company filing becomes due.
If the invitation or check needs attention
Tell your manager if an invitation is missing, a capture step is unclear or an apparent inconsistency prevents progress. Explain whether you have started the check, what stage you reached and what message appeared. Do not order a second IdentityGuard package as the first response to a stalled screen. The useful first action is to establish what remains within the existing instruction.
Read more: if the invitation or check needs attention
The invitation lasts three days. If you do not complete the check in that period, Coddan will generate a new link free of charge. A reissued invitation gives you another route into the supported process; it does not waive the evidence requirements or establish that verification has already succeeded. Have the requested documents ready and follow the new instructions.
Where a document is rejected, the reason and required work matter. VerifyFlex provides the separately defined investigation of app/document problems within Credas. FlexiVerify provides accepted non-biometric document review and Credas coordination, including priority. Neither is an automatic upgrade for every interrupted check, and neither promises acceptance of documents outside the supported process.
If further work is required, Coddan explains the scope and charge before it proceeds. The owner-confirmed additional-charge case concerns uploading unaccepted documents despite the instructions provided, not link expiry alone. Ask before using a different type of identification. Avoiding unsupported submissions is more useful than repeatedly trying documents in the hope that a higher-priced package will remove the applicable requirements.
When another service is worth considering
RapidVerify Pro is relevant when you need its qualified priority handling increment. The approved target is one business day for Coddan's work where the supported route is suitable, all information and checks are complete and no further enquiries or issues arise. It does not guarantee the time Companies House takes to issue the Personal Code. If you have no such urgency, IdentityGuard may be sufficient.
Read more: when another service is worth considering
VerifyFlex is relevant to the accepted investigation of an app-rejected document or supported document-check difficulty. It adds examination and troubleshooting within Credas, not independent verification outside the platform. FlexiVerify concerns the separately defined accepted non-biometric document handling, explanations and Credas coordination with priority. The package names should not replace an explanation of that actual work.
If you are coordinating several directors or PSCs, explain the number of individuals, current verification positions, relevant companies and dates. Professional intermediaries can describe their firm and client-group requirements. Coddan can consider coordinated work and a quotation without assuming that every individual needs the highest tier or that an automatic volume discount applies.
The comparison entrance lets you examine the alternatives without abandoning the standard purchase route. You can still order IdentityGuard directly when it fits. You can also use the free official route where suitable or stop without another purchase when accepted verification is already complete. A worthwhile choice is one that buys the necessary work and leaves unnecessary services unpurchased.
Start standard verification or clarify the remaining work
Use the IdentityGuard order when one individual needs standard supported Companies House verification and you want Coddan's instructions, review, manager assistance and conditional ACSP submission. Check the person covered, residence-appropriate charging arrangements and the service selected. Company formation and later company filings remain separate even when the verification is being arranged for a proposed CLG.
If the position is unclear, explain the individual's director or PSC role, whether verification has already been completed, and any invitation or document difficulty. Mention a relevant date without assuming that payment guarantees completion by that date. Your manager can help identify the supported route and any additional scope that needs separate acceptance.
Keep the initial enquiry free of identity-document images, passwords, Personal Codes and payment-card details. Coddan supplies the appropriate evidence instructions after the relevant case arrangements. Where someone is organising the service for another individual, identify that capacity and preserve the individual's personal participation and confidentiality.
The aim is a straightforward supported instruction with a clear useful endpoint: verification confirmation received and Coddan's data submission to Companies House completed. You then address the appropriate Personal Code and role steps. Choose this package because that work fits, rather than because a higher-priced alternative appears more reassuring. Direct ordering and optional personal-manager help remain available beside the decision.
