When this service may help

This service is for a CLG that cannot safely solve the problem by repeating an identity check or filing an ordinary change without first understanding the record difference.

Identify the problem before selecting a route

Similar symptoms can have different causes. Coddan first establishes what information, person, role, document or event is in question.

Identity verification does not repair an inaccurate register, authorise a disputed appointment, restore a dissolved company or decide ownership, membership, control or legal validity.

The symptom does not identify the solution

Is this an identity-verification problem?

An identity check may stop because a document is unsupported or expired, proof of address is unsuitable, personal details differ, another script is used, the image is unclear or the individual cannot complete the required selfie or liveness step.

Companies House identity verification and Coddan’s client onboarding or anti-money-laundering checks are related but distinct processes.

What if the Personal Code does not connect?

Companies House gives the Personal Code to the verified individual. It belongs to that person, not to the CLG, and it is not the company authentication code.

Do not place your Personal Code in a general website enquiry. Provide it only through the appropriate secure and authorised process.

A new change is not the same as an earlier error

Identity verification does not report a later change. A Personal Code does not replace a change filing, and a confirmation statement is not a universal substitute where an earlier notification is required.

Replacement and second-filing routes are different

Companies House correction procedures depend on the original document and the nature of the defect. Neither route is appropriate merely because information changed later.

The route must be confirmed first. Depending on the document and error, a replacement, second filing or another procedure may be relevant. Eligibility, submission, authentication, register treatment and any restoration interaction must be confirmed before work begins.

When an ordinary correction is not enough

A registrar, removal, rectification, protection, restoration or legal route may be required where the problem concerns authority, legal effect or disputed facts rather than a straightforward filing error.

Companies House will not necessarily remove information merely because a company or individual disagrees with it. Coddan does not decide a disputed legal question through identity-verification work.

Companies House information and company records

The public register and the company’s own evidence perform different functions. Both should describe the real company position accurately, but changing one does not automatically change the other.

Correcting Companies House information does not reconstruct missing internal evidence. Updating internal records does not automatically update the public register.

Possible misuse of identity

If you believe your name, address or identity has been connected with a company or role without permission, preserve the relevant Companies House notices, messages, verification communications, filing-history entries, dates and company details.

An unexpected record does not by itself prove fraud or dishonesty. Coddan will use reserved language until the available evidence establishes what occurred.

What if the CLG has been dissolved?

Dissolution may affect who can act and when a filing or correction can be made. Administrative restoration and restoration by court order have different conditions and should not be treated as one route.

Not every correction requires restoration, and not every corrective procedure is available for a dissolved company. The position must be confirmed for the document and circumstances.

Current, transitional and later requirements

Official position checked: 19 September 2026.

Choose how to deal with identity verification

Coddan’s supported verification role

Coddan CPM Limited is registered with Companies House as an Authorised Corporate Service Provider, also known as a Companies House authorised agent, and is supervised by HMRC for anti-money-laundering purposes.

1. 1. Identify the person and roleWe establish the individual, CLG, affected capacity and apparent verification or record problem.
2. 2. Create the verification fileWhere a new supported check is appropriate, Coddan records the required name, date of birth, residential address, email address and telephone number.
3. 3. Complete the secure checkThe individual receives a secure link, supplies supported identity and address evidence and completes the required selfie or liveness step.
4. 4. Review the resultCoddan reviews the outcome, exceptional evidence and any mismatch or apparent information error.
5. 5. Submit where authorisedWhere satisfactory and authorised, Coddan manually submits the required verification information through its Companies House ACSP account.
6. 6. Separate the remaining workCompanies House sends the Personal Code to the individual. Code use, company filings and any corrective or legal work remain separate.

Coddan is not Companies House and does not issue Personal Codes, decide a disputed appointment or PSC position, remove register information or guarantee acceptance.

What Coddan must establish

A director, PSC, member or guarantor and charity trustee are separate capacities. Verification follows the affected Companies House role and does not alter another capacity.

How Coddan identifies the appropriate route

1. 1Identify the differenceEstablish the person, company, role, document and information in question.
2. 2Compare the recordsReview Companies House information, verification details and the company’s supporting evidence.
3. 3Establish what happenedDistinguish a genuine new event from an earlier error, disputed event or possible identity misuse.
4. 4Classify the problemSeparate verification, code connection, filing accuracy, authority, company records and dissolution.
5. 5Select the routeIdentify the verified current filing, replacement, second filing, registrar, restoration, professional or legal route.
6. 6Complete authorised workUndertake the agreed work, preserve the evidence and identify continuing obligations.

What information should you provide?

Provide what you know and the records already available. “Not known” is an acceptable answer; you do not need to select a correction form or reach a legal conclusion first.

Protect sensitive information. Do not place a Personal Code, password, company authentication code, unredacted residential-address document or sensitive identity evidence in a general website enquiry. Use Coddan’s normal contact details to explain the problem first.

What Coddan may provide

Depending on the problem and the service you instruct Coddan to provide, we may:

• Identify the company, person, capacities, apparent problem and relevant dates.
• Compare Companies House information with the supplied company and verification records.
• Coordinate supported verification and review an apparent identity or Personal Code mismatch.
• Distinguish a genuine new event from an earlier filing inaccuracy or disputed event.
• Prepare or coordinate a confirmed filing where Coddan is authorised and able to proceed.
• Identify when Companies House, restoration, governance, corrective or legal work is required.

Coddan does not invent authority, manufacture contemporaneous evidence, backdate an event, rewrite the filing history, remove register information or decide a matter controlled by Companies House, a court or another authority.

What this service does not do

Identity verification, a Personal Code and Coddan’s review do not appoint or remove a director, create or end membership, guarantor or PSC status, prove authority, validate a company decision, correct a filing automatically, remove an original document, reconstruct missing evidence or restore a dissolved company.

They also do not resolve a disputed legal question, complete charity-regulator work, establish trustee eligibility or guarantee a Companies House, registrar or court decision. Those matters require the appropriate separate route.

Who is responsible for each stage?

What affects the work, cost and timing?

Not every mismatch requires another paid verification service, and repeating verification is not automatically the correct solution.

The free Companies House verification route remains available where suitable. Corrective, governance, restoration or legal work is included only where expressly agreed.

Related identity-verification and company services

Frequently asked questions

Start with the record difference, not a guessed form

Tell Coddan which CLG, person, role and filing are involved and what appears to be wrong. We can identify the evidence and route that must be considered before any verification, filing or corrective work begins.