Director Changes: Identify What Has Changed Before Choosing the Route

Use the relevant specialist guidance below for an appointment, departure or changed particulars. Coddan can help with suitable verification or separately instructed company administration; the two instructions have different purposes and completion points.

Existing Director: Separate the Corporate Change from Identity Verification

An existing director may have a changed name, address or other recorded particular without having a new identity-verification task. Establish what changed and whether the Companies House record, verification information or another corporate obligation actually needs attention.

What has actually changed?

• A current director particular may have changed legitimately.
• Information already on the Companies House register may be inaccurate and require correction.
• Information used during verification may not match the corporate record.
• A verification task may remain incomplete.
• A Personal Code may exist but still need to be used for a relevant role.

Personal Code: Establish What Has Been Issued and What Still Needs to Be Done

Companies House issues an individual’s Personal Code after successful verification. A director change may also involve company filing credentials. These codes serve different purposes and cannot replace each other.

For example, a director’s confirmation-statement submission can involve the Personal Code and company filing credentials, while a PSC supplies their Personal Code through a separate service. Use confidential codes only through the appropriate authorised arrangements; payment or coordination does not itself establish filing or account-access authority.

Appointing a New Director?

If someone is joining a board, check their accepted verification, Personal Code and appointment position before ordering. The appointment filing is separately instructed. Use the appointment guidance above to prepare for the next step.

Board Changes and Role Transitions: Do Not Confuse Internal Change with Identity Change

Changes to responsibilities, executive titles or board structure do not automatically create a new identity-verification event. Separate internal governance changes from appointments, resignations, terminations and other Companies House events that actually require action.

A role transition is not automatically a new identity

A director may take on different responsibilities while remaining the same verified individual. The Personal Code remains personal to that individual; any separate corporate filing or governance action must be considered on its own terms.

Record Mismatches: Separate Correction, Verification and Role-Linkage Problems

When Companies House information does not match information associated with an identity-verification record, first establish the nature of the mismatch. A current particulars change, an inaccurate register entry, a Personal Code mismatch and an unsuccessful verification attempt are different problems.

• Current director particulars have changed.
• Information already recorded at Companies House is inaccurate.
• The Personal Code or associated personal information does not connect as expected.
• The director-role linkage remains incomplete.
• An identity-verification attempt was unsuccessful.

Will Your Evidence Meet the Requirements?

Evidence suitability depends on the route, checking method and Coddan’s supported service. For Coddan verification, the individual supplies accurate name, date of birth, address, email and telephone details, provides the requested evidence securely and personally completes the supported checks. Your manager explains what to prepare; Coddan reviews the results and seeks clarification before deciding whether it can confirm the required standard.

Before ordering, you can describe the document type, issuing country, relevant name or record difference and any access difficulty to info@coddan.co.uk. You do not need to diagnose a technical solution. Do not send identity documents or confidential codes in an ordinary initial enquiry. Completing a scan does not alone establish acceptance.

Multiple Directorships: One Verified Individual, Separate Company Obligations

Each verification package covers one individual director or PSC, rather than each company or appointment. Someone who holds both roles does not automatically need two purchases. Recognise accepted existing verification before counting who still needs checks; separate company filings remain separate work.

Correcting Director Information: A Record Correction Is Not Identity Verification

An inaccurate Companies House record should be distinguished from a genuine change to current particulars and from an identity-verification problem. The appropriate corporate-record correction should be identified before considering whether any separate verification task exists.

Check which record needs correcting

• Current director particulars may have changed legitimately.
• A historic or inaccurate Companies House entry may need correction.
• Verification information may require clarification.
• A Personal Code connection may remain unresolved.

A record correction does not itself establish identity, and identity verification does not itself correct a Companies House record. Keep the two tasks separate.

Personal Code Across Multiple Roles: Keep Director and PSC Linkage Separate

One individual may be both a director and a person with significant control. These are separate roles, and the applicable Personal Code use or role-linkage requirement must be considered for each role rather than treated as one generic corporate event.

Overseas Circumstances: Establish the Actual Route Rather Than Assuming Complexity

Living outside the UK or holding international identity documents does not by itself mean that verification is complex or that professional support is required. The appropriate route depends on the person’s role, documents and current Companies House options.

Companies House Verification and AML/KYC Are Different

Some evidence may be relevant to both purposes, but previous AML/KYC does not itself establish accepted Companies House verification. Ask your manager what remains and whether existing information can be used; automatic reuse or a duplicate purchase is not assumed.

Ready to Complete the Remaining Director-Change Task?

Choose the destination that matches the actual unresolved job. Do not assume that identity verification is required simply because a director change has occurred.

Personal Help Before, During and After Your Checks

Normal personal-manager assistance by email and telephone covers instructions, required information, progress and order or verification status. Contact your manager if an invitation is missing, doubtful or unusable, if a check stops, or if the official code has not arrived. For a missing code after Coddan verification, your manager can check which individual email address was supplied. Describe the stage reached and message seen through your confirmed Coddan contact. Assistance with instructions does not replace the individual’s participation.

For pre-order help, email info@coddan.co.uk with your role, company, change, completed steps and relevant date. Suitable published services remain directly orderable. Normal assistance is distinct from paid priority, extended consultation and continuing support. Review the selected package’s published charges and inclusions; company filings are separately instructed, and any additional scope or charge should be clarified before you agree.